Assistant Manager

6 months ago

Moncton, Canada Elmwood Group - Home Hardware Full time

Competition: 24

**Location**:
This full-time position is based at the Elmwood Group **Home Hardware stores in the Greater Moncton **area.

The assistant manager is generally responsible for assisting with the day-to-day operations of the store as assigned by the owner or manager. These duties commonly include supervision of personnel, serving as manager in his/her absence; helping to meet sales and financial objectives, including advertising and promotions planning; working on special projects; supervising inventory, merchandising, pricing; and facilitating communications between management and employees. The assistant manager performs all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of service to customers.

**Responsibilities**:

- Provide guidance and supervision for store Staff Members as directed by the store manager and store owner.
- Assist store manager with staff meetings and training.
- Serve as manager in manager’s absence.
- Hire or suggest the hiring of new full
- or part-time sales personnel within assigned department(s).
- Advising the store manager will in advance of need for increase or reduction in sales personnel.
- Establish work schedule of full
- or part-time sales personnel.
- Ensure the store fixtures, POS system and other equipment are in proper condition to meet the store’s operational needs.
- Make suggestions to the store manager when equipment requires replacement.
- Identify current or foreseen operating situations and inform store manager in a timely manner to facilitate a solution.
- Suggests rule or policy changes to store manager when you think such changes would improve efficiency, morale, operations, profits, sales, etc.
- Be a positive role model by following company procedures.
- Develop promotions to build store traffic.
- Ensure that the sales floor and sales staff are ready for all promotions.
- Understand and use merchandising techniques that produce the highest possible level of sales.
- Ensure that endcaps and feature displays are properly merchandised, maintained, and changed on a timely basis.
- Facilitate and maintain communication between employees and store manager and owner(s).
- Be responsive to employees who have questions and/or comments about their job responsibilities.
- Encourage employees to share their ideas and suggestions.
- Resolve employee complaints and problems.
- Take appropriate disciplinary action(s) when employees are guilty of violating company rules and/or policies.
- Act in a timely manner when taking disciplinary action or acknowledging positive behavior by employees; maintain records of such actions.
- Greet and assist customers on the sales floor.
- Be aware of shoplifting and act consistent with company policy, to discourage it.
- Maintain good customer service through your presence on the sales floor by making effective use of your knowledge of products, projects, and services. Set a good example for other employees through your ability and desire to assist customers and to maximize sales.
- Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet.
- Authorize credit limits, acceptance of cheques, etc. in a manner consistent with company policy.
- In the absence of the store manager, exercise sound judgment if a departure from store policy may be required.
- Understand the POS system, smart SELECT terminal and procedures related to purchases.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management to have the situation corrected.

**Skills and Qualifications**:

- Ability to lead.
- Ability to work co-operatively in a team atmosphere.
- Ability to work a flexible schedule including weekends, evenings, and holidays.
- Excellent communication skills.
- High school graduation or equivalent.
- Excellent mathematical skills.
- 2-3 years of prior retail experience beneficial.
- Good understanding of Home Hardware’s policies and procedures.
- Willingness to continually develop professional skills and knowledge base.
- Bilingualism (French and English) is mandatory.

**Working relationships**:

- Reports directly to the store manager.

The Company

The Elmwood Group has been proudly serving Southeast New Brunswick for over 45+ years with 8 retail locations offering unrivaled expert advice, product selection & support.
- 5 Home Hardware Building Centre locations: Elmwood, Dieppe, Magnetic Hill, Downey, Tediche
- 1 Home Building Centre - Grande-Digue
- Home Furniture & Lightning showroom boutique
- Elmwood Design Centre
- Elmwood Manufacturing (Interior doors & finishes)

Our vision & mission is to continuously grow by being the highest value provider to our clients by providing solutions through outstanding customer experience.

Our values are integrity, teamw

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