Applications Trainer

3 weeks ago

Vancouver, Canada Gowling WLG Full time

**ABOUT GOWLING WLG**

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

**PROFILE**

**RESPONSIBILITIES**
- Organize various training opportunities outside the regular programs to ensure users are kept abreast of changing technologies including the design and ongoing development of course materials and the maintenance of all training manuals.
- Monitor training requirements based on feedback from users and help desk tickets.
- Provide end-user support along with other members of the IT Department through the completion of calls assigned by the Service Desk.
- Assist the IT Department with technical workstation support and systems implementations and rollouts.
- Prepare written evaluations on tested software.
- Any other duties as required.

**QUALIFICATIONS**
- College diploma in Computer Science or Training, together with 5+years’ experience in a similar role.
- Experience in software evaluation, needs analysis, software configuration and support.
- Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner.
- Capacity to work independently, as well as in a team environment.
- Produce a high quality and quantity of work product, occasionally under tight timelines.
- Able to prioritize and to redefine priorities when necessary.
- Handle stress in a business-like manner.
- Familiarity with various instructional methodologies and approaches.

Gowling WLG employees benefit from a hybrid work environment.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

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