Branch Operational Support Advisor

3 weeks ago

Duncan, Canada First West Credit Union Full time

We are currently seeking a Branch Operational Support Advisor to join our team.

**Here’s what would be included as a part of your typical day**
- **Branch Operations**:Acts as the primary resource for branch/hub staff on issues on retail and business services operational and technical issues; provides advice and support to staff and works to resolve problems or issues in a timely manner. Provides support and training during branch renovations/builds to ensure seamless operations.
- **Documentation**:Updates and/or implements approved or revised banking forms; researches, develops and implements retail and business services standardized policies and procedures; maintains the operations and branch compliance manuals and ensures updates are released in a timely manner and appropriate support provided; provides reporting to appropriate divisions for various statistics on a monthly basis; maintains existing banking forms, creates and implements new approved or revised forms.
- **Third Party Relationships**:Liaises with third party providers related to branch operations; works with external resources to obtain clarification, direction and opinions on operational and/or regulatory issues.
- **Projects**:Represents Operations on corporate projects and contributes to continuous improvement initiatives that create efficiencies and enhance the member experience.
- **Administration**:Performs administrative tasks as required.

**Required Skills, Experience & Qualifications**
- High School Diploma required
- College, Trade or Tech School Diploma (2 years) in a related discipline preferred
- 3 years related experience in the financial service industry required
- Solid understanding of retail and commercial policies, procedures and legal requirements and product/service delivery
- Ability to work independently, as well as collaboratively in a team environment
- Demonstrated effective interpersonal skills with the ability to communicate both verbally, in writing or through presentations to a wide variety of people
- Ability to effectively facilitate meetings and/or training sessions/focus groups
- Basic knowledge of project management, an asset
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures. Schedule: Tuesday - Saturday.

**Pay Transparency**

Salary Range: $48,640 - $62,300

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