Vice President, Retail Product

2 weeks ago

Etobicoke, Canada Meridian Credit Union Full time

**Why Meridian?**:
**At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.**:
**Find our story here**:About Meridian**:
**Our Retail Banking Practice**:
**Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.**:
**We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.**:
**Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.**:
**As Vice-President, Retail Product & Support**:
**You will provide leadership and direction for the Retail Product team and Retail Operations. You are passionate about continuous improvement and work closely with stakeholders across the organization to execute on Retail Revitalization, Product and Operations programs.**:
**The position is accountable for pricing and profitability of Retail Deposit and Lending products and oversight of the Retail Operations team. In addition, the position will be responsible for contributing to and execution of Operations transformation as part of the broader Retail Revitalization program.**:
**Specifically, the position will oversee the transformation of Retail Operations to drive efficiencies, reduce costs including automation of functions through RPA, AI or digital advancement and/or the outsourcing of functions to external vendors where appropriate.**:
**The position will work very closely with the VP Transformation & Projects as a key stakeholder providing input into the development of Retail strategic programs.**:
**While keeping abreast of market trends and reviewing internal and external consumer data is essential, what becomes more important is the ability to analyze the information, derive insights that can be applied to new opportunities or to enhance existing products/services/operations, and finally taking that information to create and execute new strategic and operational plans.**:
**Relying on independent and collaborative means of engaging with internal and external stakeholders, conducting research, managing vendors and adhering to the regulatory environment is important in mitigating operational and reputational risk. The role will consistently focus on improving operations efficiency and effectiveness by identifying the appropriate use of technology solutions.**:
**The VP is a senior role within the organization that will report directly to the Senior Vice-President, Retail/Wealth. It is crucial that the individual is proactive and possesses a passion for working within a fast-paced and dynamic environment to achieve annual and long-term strategic goals and imperatives.**:
**What you will do**:
**_Product Management and Operations_**:

- **Strategically guide the product/service/operations roadmap and go-to-market approach with a focus on identifying new growth opportunities.**:

- **Convert business ideas and research into actionable initiatives that promote efficiency, growth, retention, profitability and enhanced Member experiences.**:

- **Gain a deep understanding of the Member experience while identifying and solving for gaps, addressing pain points, and generating new ideas that will grow market share, improve Member experience, increase Member retention and drive growth.**:

- **Develop product, pricing, positioning strategies and financial models in collaboration with various stakeholders in the organization.**:

- **Conduct market research, evaluate concepts, and lead key projects and initiatives from concept, to design, and implementation while anticipating Member needs, desires, and value perceptions.**:

- **Understands all aspects of the business: business strategy and objectives, sales, and operations to ensure initiatives are carefully integrated and aligned with company priorities.**:

- **Ensure recommendations take into account appropriate levels of risk, process effectiveness, and compliance/regulatory policies and guidelines.**:

- **Provide proper consideration to the opportunities available to continuously advance the back-office operations including but not limited to insourcing, outsourcing, appropriate use of new and existing technology, and continuous improvement methodologies.**:

- **Accountable for the refinement of a continuous improvement strategy that will have measurable (decreased cycle time, increased capacity, decreased errors, and improved throughput) and visible impact across the enterprise and within Operations.**:

- **Communicate new processes, operations, vendor solutions, enhancemen

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