Supervisor, Rental Operations

2 months ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Supervisor, Rental Operations
**Location**: North Vancouver
**Department**: Mountain Adventures
**Reports to**: Manager, Rentals and Mountain Adventures
**Role Status**: Full-time seasonal - salary
ABOUT US
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.
JOB SUMMARY
As a Supervisor in the Rentals department, you are responsible for overseeing the daily operations of all aspects of the department. From assisting the Rental Technicians in outfitting guests for a day on the slopes, to preparing and executing group bookings and assisting with tuning and repairs of fleet and customer equipment, Supervisors for the Rental Operations team are always ready to jump in where needed.
ESSENTIAL JOB FUNCTIONS
- Ensuring the safe and efficient operation of Grouse Mountain’s Rental locations including the Outpost, Group Rentals, Fireside Hut, and Slide Zone buildings while ensuring maximum efficiency, customer flow and safety.
- Completing opening and closing duties of the department and coordinating day-to-day operations of the rentals team.
- Handling cash and ensuring accounting procedures are followed including daily cash outs and float reconciliation.
- Recruiting, training, scheduling, and developing up to 60 individuals for various front-line areas in Rental Operations.
- Completing internal payroll, data entry, performance reviews, daily logs, and other company documentation according to outlined standards.
- Manage the guest experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score
- Achieving and maintaining outstanding customer relations with internal and external guests, including responding to customer comments and concerns while displaying a Guest Obsessed attitude at all times.
- Creating, implementing, and revising training and procedures, including manuals, presentations, and memos.
- Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff
- Ensuring staff communication sites are updated regularly with company communication, revised policies/procedures, guest satisfaction scores and operational information.
- Meeting safety and manufacturer guidelines for all rental equipment adjustments and repairs.
- Managing rental inventory, maintenance of rental equipment, tuning and repair machines and general troubleshooting.
- Maintaining standards for merchandizing, stocking, rotation and storing of products and inventory.
- Engaging with the management team, demonstrating proactive, positive, and effective communication to facilitate and support teamwork and cooperation.
- Setting and contributing to department goals for increasing sales and improving profits, including managing payroll and adjusting to reflect business needs.

SUPERVISORY RESPONSIBILITY
This position provides direct supervision to the Rental Technician and Team Lead, Rental Operations positions.
REQUIRED QUALIFICATIONS AND ABILITIES
- Excellent leadership, communication, customer service and organizational skills through a strong work ethic, innovative thinking, and a positive attitude.
- High attention to detail, with a focus on equipment accuracy and safety.
- Strong ability to multitask, prioritize and delegate duties amongst a team.
- Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment.
- Successful completion of secondary school required, with some post-secondary education preferred.
- At least 2 years previous experience supervising employees in a quick service or outdoor recreation environment preferred.
- An avid skier or snowboarder with experience in the snow sports industry required, and experience in a rental shop is considered an asset.
- Must be able to lift 40 pounds.
- Strong Microsoft Office skills, and experience with Siriusware system an asset, including cash handling and cash
- out procedures.
- Available for five days per week and to work a flexible schedule including opening, closing, weekends, and holidays.

WORKING CONDITIONS

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