Bilingual Customer Support Specialist

2 weeks ago


Remote, Canada Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

**Key Responsibilities**:

- Strong Oral and Written Communication: Troubleshooting and directing customers through all areas of support services, including phone, chat, and case work
- Mentorship: Provide leadership and guidance to new team members
- Problem Solving: Recognizes obstacles and uses resources to identify solutions.
- Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance
- Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends
- Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles
- Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments
- Key Performance Indicator: measurable outcomes tied to specific role responsibilities are tied to CSAT (Customer Satisfaction)

**Qualifications**:

- Preferred Work Experience: Assist customers via phone, chat, and cases process to resolve customer questions and issues
- Flexibility: Handle requests and customer escalations while maintaining service length objectives
- Technical Aptitude: Set up reporting and dashboard using boolean logic and customer requirements
- Product Enablement: Enable features and services required for customer product usage
- Collaboration: Partner with Sales, Account Management, Customer Experience teams, and Prod/Ops to collaborate and resolve customer issues
- Customer Focus: Joins customer calls as technical expert to provide guidance and solutions directly to customers
- Consistency: Follows all workflow and best practice solutions to resolve customer requests
- Supporting Materials: Create and edit technical documentation to support customer responses
- Peer Support: Mentor peers during onboarding and post-onboarding activities to best support customers
- Motivation: Self-starter and team player with the ability to work independently and maintain customer service length objectives
- Education: High School Diploma or GED equivalent

**Preferred Qualifications**:

- Education: BS in Computer Science, Business, Computer Information Systems, or equivalent experience
- Work Experience: SaaS, customer service, public relations/communications
- Must be French speaking
- Maternity leave cover can be up to 76 weeks starting in July



  • Remote, Canada Intellisy Ltd. Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Specialist. As a Customer Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, the ability to upsell products or services, and...


  • Remote, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...

  • Claims Specialist

    2 weeks ago


    Remote, Canada WCG Services Full time

    **Who we’re looking for**: **Claims Specialist (Bilingual)** **Program**: RSVP **Status**: Permanent Full-Time **Location**:Remote - Canada Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans...


  • Remote, Canada MDLand Digital Health Inc. Full time

    **Customer Support Specialist** **Company overview** **MDLand International (MDLand)** is a leading innovative health information technology company based in New York City providing cloud-based certified electronic health records, a data-driven population health platform, a culturally competent patient engagement, and emerging digital health solutions to...


  • Remote, Canada Wagepoint Full time

    **Who We are**: - At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.- We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits...


  • Remote, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...


  • Remote, Canada mdf commerce Full time

    **Location: Kanata, ON—Possibility to work from home** **mdf commerce Inc**. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team...


  • Remote, Canada ProPet Software Inc. Full time

    ProPet Software Inc. is a start-up that is focused on delivering comprehensive SaaS-based management software for the professional pet care industry. We are looking for a Full-Time Customer Success Specialist to join our team and share in the growth of ProPet as we strive to become the global market leader in the pet care business software space. ProPet is...


  • Remote, Canada Phoenix AMD International Inc. Full time

    We're looking for a _FRENCH - ENGLISH Bilingual Customer Experience RepresentativeThe Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them.Do You... Speak and write French and English? Work well as part of a team that is...


  • Remote, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Remote, Canada Phoenix AMD International Inc. Full time

    We’re looking for a _ **FRENCH - ENGLISH Bilingual Customer Experience Representative** The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them. **Do You...** - Speak and write French and English? - Work well as part of...


  • Remote, Canada Phoenix AMD International Inc. Full time

    We’re looking for a _ **FRENCH - ENGLISH Bilingual Customer Experience Representative** The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them. **Do You...** - Speak and write French and English? - Work well as part of...


  • Remote, Canada Knak Full time

    Knak is a mission-driven companyWhy? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is..._ Empowering people to be creative._That's why Knak exists.Oh, and we have a bit of fun while doing it, tooThe RoleOur...


  • Remote, Canada Line One Contact Centres Full time

    Job Title**:Customer Support Specialist** Location**:Works remotely** Hours of Operation**:5:30am-11pm ET 7 days a week - Must have flexible availability** **Job Summary**: Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We are looking for enthusiastic and...


  • Remote, Canada National Seating & Mobility Full time

    **Technical Support Specialist** **(Bilingual English/French Required)** **Remote (preference to be based in Ontario)** **Ready to advance your career? Join a caring & winning team!** National Seating & Mobility (NSM) is Canada’s fastest-growing rehab equipment supplier. We support our customers with greater independence and quality of life by...


  • Remote, Canada Aircall Full time

    Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture. Wherever our people find themselves...


  • Remote, Canada 4Refuel Canada Full time

    **Who we are**: 4Refuel is proud to be recognized for its commitment to safety and culture having been named **Top Fleet EmployerCanada’s Safest Employers** - **Logistics & Supply Chain**, and certified as a **Great Place to Work**, and **Best Workplaces for Women 2023 from Great Place to Work Canada.** As Canada’s largest and most experienced mobile...


  • Remote, Canada Nest Wealth Full time

    **We’re building our Nest!** - Where you’ll be: Working remotely, anywhere in Canada (in EST)_ - Your Role: Customer Experience Specialist_ - Reporting to: _ - Oghale Omosa_ **Who We Are**: Founded in 2014, Nest Wealth created Canada's first SaaS-based digital wealth management platform to ensure investors have access to sophisticated, personalized and...


  • Remote, Canada First Nations Finance Authority Full time

    _Who we are_ Located in the beautiful Okanagan Syilx territory on Westbank First Nation, First Nations Finance Authority or FNFA is a First Nations-owned and operated national not-for-profit organization that has been supporting First Nation communities across the country since 2005. Our organization encourages development, learning, and diversity and...


  • Remote, Canada Phoenix A.M.D. International Inc. Full time

    IMMEDIATE OPPORTUNITY AVAILABLE **Bilingual (English-French) Customer Service Claims Specialist**: - Based in our Bowmanville Head office. - + $19/hr to start and great benefits plus lots of extras. - Monday to Friday, 9am to 5pm (40 hrs). **Main day to day responsibilities**: - Check in /communicate with customers to help resolve their claim/issues. -...