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Field Service Technician

4 months ago

London, Canada ReapAir Compressor Services Ltd Full time

**ReapAir Compressor Services** is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers.

For many of our customers, our field technicians are the face of ReapAir Compressor Services. As one of our field technicians, you will play an important part in providing exceptional service and meeting the needs of our customers, as well as building and maintaining strong customer relationships.

Repairs, maintenance and service for compressed air equipment will be done at client on-site locations in the South Western Ontario (more specifically in the London area) and in the GTA.

**Why work at ReapAir Compressor Services ?**
- Be part of a dynamic and growing team
- A bonus program for all employees
- Work in an environment where health and safety is a priority
- Values of teamwork, respect, transparency and customer satisfaction
- Group insurance including life and disability insurance, 60% paid by the employer
- A RRSP program with employer match of up to 3% of base salary
- A unique employee share ownership program (no investment required)
- A service vehicle, cell phone and tablet for service technicians

**Your role in our team**:
Reporting to the Service Manager and service coordinator, the service technician is called upon to answer various service calls. Answering preventive maintenance calls as well as emergency calls, he/she travels to the customer's site for the maintenance and repair of compressors and/or other compressed air system equipment. Considering the nature of the position, a service vehicle is provided.

Role and responsibilities:

- Diagnosis, troubleshooting and repairs of components/issues for the customer’s compressors;
- Perform preventative maintenance procedures on compressors, dryers, tanks, filters, drains, fans, motors, etc.;
- Ensure clients receive a professional level of service by adhering to ReapAir’s principal of “Customer first and first time right” as well as respecting the operational processes and associated procedures;
- Installations and start-ups of air compressors;
- Expected to know and committed to meet time frame targets for service, maintenance and breakdowns;
- Report and discuss status of client’s compressed air equipment with appropriate client representative;
- Thoroughly document and record work performed on machinery;
- Maintain a clean and safe work environment;
- All other related duties as assigned by service manager.

**Aware of, and able to handle, all physical aspects of the position including but not limited to climbing ladders and carrying heavy equipment.**

** Must be able to work overtime if required and be part of the ‘’on call’’ rotation. **
*Occasional: Travel and overnight stay*

**REQUIREMENTS**:

- 2+ years’ experience in a similar role;
- Training in industrial, mechanical, pneumatic or millwright equipment;
- Experience in compressor servicing or in a related field;
- Knowledge of industrial air compressor components or pumps, air dryers, etc.;
- Valid driver's license is required (with a clean abstract);
- Fluent in English, including reading/writing skills.

**SKILLS & ABILITIES**
- Diagnosing and troubleshooting skills
- Attention to detail
- Ability to establish priorities and time management
- Strong customer service skills
- Adaptability/flexibility
- Active involvement in upgrading your technical skills
- Ability to work independently

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- compressed air: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road