Client Support Worker

4 months ago

Grande Prairie, Canada The Mustard Seed Society Full time

Are you passionate about making a meaningful impact in the lives of those experiencing homelessness? Do you have strong communication skills, and experience in human/social services and conflict resolution? The Mustard Seed is seeking a **Client Support Worker (Part-Time)** to join our team in **Grande Prairie, Alberta.**

The Mustard Seed is committed to helping individuals experiencing homelessness transition toward and maintain sustainable and healthy lifestyles. The Client Support Worker at The Mustard Seed provides a safe and supportive environment to all residents. Reporting to the Housing manager, the Client Support Worker is responsible for ensuring the physical, emotional, social, and spiritual well-being of the residents in our Client Support Worker program. The position works collaboratively with support systems to encourage resident independence, community engagement and housing stability.

**Employment Type**:Part Time,
**Schedule**:2:30 p.m. -11:00 p.m. Saturdays and Sundays
**Reporting to**:Housing Manager
**City**:Grande Prairie
**Number of Positions to Fill**:1
**RFR #**:770

***DUTIES AND RESPONSIBILITIES**:

- Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living
- Support the working relationship between the resident and their support network
- Refer the resident back to their Case managers whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents
- Refer residents to The Mustard Seed services and collaborate with those services
- Provide information about community supports
- Document resident interactions, resident referrals, progress and any change in behaviour
- Complete incident reports and daily logs in a timely manner
- Welcome and support volunteers when necessary
- Host community events
- Engage in intentional interaction with residents to build rapport and foster community
- Cover Front Desk for patrols and breaks
- Complete required training (e.g. First Aid, SafeTALK, Non-violent) and attend meetings
- Adhere to all policies and procedures; this includes Health & Safety and HR policies and procedures
- Other duties may be assigned

**MINIMUM QUALIFICATIONS AND SKILLS**
- Diploma or an undergraduate degree in related field
- Minimum of 1 year of experience working with marginalized individuals
- Passionate about ending homelessness in Alberta
- Strong communication skills and ability to work within a cross-functional team
- Strong administrative and computer skills
- Ability to interact with a variety of individuals
- Ability to de-escalate situations while remaining calm and professional
- Conflict resolution skills and ability to manage residents in crisis situations
- Willingness to complete required training (e.g. First Aid, SafeTALK, Non-violent) to be fully equipped to work with guests

**WORKING CONDITIONS**
- Understand that some Mustard Seed clients may experience personal challenges that may result in the use of inappropriate language that could be considered angry, argumentative, discriminatory, and demeaning
- Moderate to considerable mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, responding to highly intense situations
- Moderate to considerable physical effort required as part of the role: lifting up to 50 pounds, standing, walking

***ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.

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