Manager, Systems Operations

1 month ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 16

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The unit's mission is to implement secure, cost-effective computing technology solutions for our business partners, and to provide attentive, friendly, high quality technical support to our customers, solving their issues in a timely fashion.

**Responsibilities**:
The Manager, Systems Operations is a technical leader accountable for the governance, design, development, implementation, reliability, availability, security and day-to-day operation of the Housing & Ancillary Services network, server systems and web hosting environment. Utilizing their technical expertise, the Manager directs, coaches and prioritizes the work of a Systems Administrator and other computing services staff who are engaged in Network Operations projects, duties and tasks. The Manager provides Tier III hardware/software support to the Computing Services team and also functions as a technical advisor to both Client Support Services and Web Services within Housing and Ancillary Services. The Manager also provides technical and professional mentoring and acts as a resource for technical issues arising from either. Each member of the Computing Services team is committed to providing a safe, reliable and secure computing and mobile environment for administrative staff.

**Qualifications**:
**Education**:

- Undergraduate degree or college diploma in Information Systems, Computer Science or related field
- _Preferred_:

- Honours degree in Information Systems, Computer Science
- Project management certification (PMP or equivalent) and/or Certified in Management
- Industry Certifications (e.g. CCNA, MCSE, CNA)
- Certified in Management (CIM) designation or equivalent

**Experience**:

- 7 years' of experience in a networking technology environment
- 5 years' of project management experience, experience managing virtualized environments and experience managing Storage Area Networks (SAN)
- Experience with ITIL best practices for IT Service Management
- _Preferred:_
- Technical experience in an educational Institution
- Experience with CBORD Food Service systems
- ITIL V3 Foundation certification or equivalent

Knowledge, Skills & Abilities:

- In depth knowledge of Network and Systems Operations and of enterprise level network & systems security
- In depth knowledge of enterprise class server software (Windows, Linux, Novell)
- Knowledge of hardware, software and network connectivity troubleshooting
- Proficient in Directory services, VMWARE, VLANs, routing/switching, CIDR, SANs, WAFs and routing protocols
- Demonstrated ability to understand customer needs and expectations and provide excellent customer service
- Excellent verbal and written communications skills, including the ability to translate complex technical concepts into understandable terms and to tailor communications to various types of audiences
- Project management skills to ensure team roles are clear, milestones are communicated and deadlines are met
- Strong analytical and problem-solving skills as well as great attention to detail
- Demonstrated ability and willingness to stay abreast of technological developments and adapt efficiently to emerging priorities
- Ability to interact and build successful relationships with a diverse team and clientele
- Demonstrated ability to work independently and collaboratively in a team environment
- Must have a valid driver’s licence

**Background Checks**:
Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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