Delivery Manager

3 weeks ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1

Supports the enterprise’s efforts to adopt and sustain Agile principles and practices. Ensures the team adheres to scrum theory and practices while embodying key mindsets and behaviours. Advocates for the scrum team and helps those outside of the team understand the interaction model to amplify the team success and Agile adoption more broadly. Serves the scrum team by leading and coaching team self-organization, cross-functional collaboration and aligning to the mandate of delivering value.

**Responsibilities**:

- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
- May network with industry contacts to gain competitive insights and best practices.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
- Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Ensures alignment between stakeholders.
- Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Conducts independent analysis to resolve strategic issues.
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Oversees the design, development, and implementation of tools and training for Agile practices.
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
- Leads/participates in the design, implementation and management of core business/group processes.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Partners with the Product Owner to create, maintain and groom the product backlog.
- Advocates for the scrum team across the organization and actively challenges practices and approaches that are not in-line with Agile philosophy.
- Stays current in the Agile space ongoing education in Agile frameworks training, conference attendance, user group participation and self-study.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Collaborates with internal and external stakeholders to deliver on business objectives.
- Builds effective relationships with internal/external stakeholders including third party suppliers.
- Analyzes data and information to provide insights and recommendations e.g. skill building opportunities, where quality issues exist.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Creates communication forums for the Product Owner, scrum team and stakeholders to ensure the vision, goals and product delivery commitments are visible and well understood.
- Helps stakeholders understand and enact scrum as well as empirical and emergent product development, welcoming change that enhances the productivity of the team.
- Monitors and tracks team performance and velocity; addresses any issues.
- Removes impediments that prevent or hinder team capability and cohesion.
- Executes work to deliver timely, accurate, and efficient service.
- Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
- Implements changes in response to shifting trends.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically 7+ years of relevant experience and/or equivalent work experience preferably in a software development or project delivery environment and Agile, Lean or Kanban practice & principles experience.
- Knowledge of scrum framework and Agile development methods/techniques e.g. developing User Stories.
- Certified as a Scrum Master (preferred).
- In-depth experience coaching teams to adopt Agile methodologies.
- Enthusiastic, positive, humble, social, organized, courageous, patient, articulate, punctual & empathetic.
- Knowledge and experience in financial services.
- Seasoned professional with a combination of education, experience and industry knowledge.
- Verbal

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