Telecommunicator

3 weeks ago


Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

Posting #:
**23943**
- Openings Remaining:
**1**
- Full/Part Time:
**Part Time**
- Reg/Temp/Casual:
**Regular**
- Union:
**CUPE**
- Hours of Work:
- Time of Day:
**Days, Afternoons, Nights**
- Shift:
**Rotating**
- Open Date:
**21/02/23**
- Closing Date:
**28/02/23**

***
The Telecommunications Department, a vital service, operates 24-7 providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels, gas and building alarms, and security systems; distribute pagers, keys, and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.

**QUALIFICATIONS**
- Grade 12 education or equivalent required
- Minimum of 6 months related experience working in a switchboard, preferably in a healthcare setting
- Proven knowledge of switchboard and locating tools and processes
- Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook, Word, Excel), internet and intranet searches
- Knowledge and familiarity with hospital terminology, services, personnel and processes is preferred
- Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
- Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
- Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately
- Proven strong work performance and attendance record are essential
- Ability to maintain composure while performing multiple tasks

**RESPONSIBILITIES**
- Maintains confidentiality and release of information in accordance with hospital policy at all times
- Answer main hospital internal and external telephone lines and emergency lines
- Efficiently process calls in an accurate and courteous manner
- Answer inquiries of callers in accordance with hospital policy, giving accurate information or referring calls using a PC based directory and paging system
- Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers
- Operates paging equipment: pagers, overhead announcements for routine and emergency requests according to department and hospital policies and procedures
- Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
- Monitors fire panels, gas and building alarms, and security systems
- Supports directing and responding to inquiries at the Information Desk
- Maintains accurate documentation and record of daily activities
- Update on-call schedules used for locating hospital staff
- Performs all duties related to connecting and disconnecting patient phone service as required
- Distributing keys and pagers and assigning on-call rooms to authorized staff
- Performs equipment testing exercises, and assists with fire drills and fire bell testing, reporting malfunctions accordingly
- Participates in the orientation and training of new employees
- Reviews and commits to applicable departmental and hospital policies and procedures
- Performing basic clerical functions for department as needed, monitors On-Call Schedule Inbox
- Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

**HOURS OF WORK**
Rotating shifts - days, afternoons, nights, weekends and statutory holidays

**WAGE RATE**
Hourly: $25.58...$26.71...$27.81 (plus 14% lieu of benefits)

**PLEASE NOTE**
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

**_ St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other._


  • Telecommunicator

    1 month ago


    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    **Telecommunicator**: **Position Details**: **Department**: Telecommunications-Switchboard **Employee Type**: Regular, Part Time **If Temporary, Number of Weeks**: **Union**: CUPE **Openings Remaining**: 1 **Schedule**: **Work Days**: Monday to Sunday, Weekends, Holidays **Time of Day**: Days, Afternoons, Nights **Shift**: Various Rotating, 4 hour, 7.5...

  • Telecommunicator

    1 month ago


    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    **Position Details**: **Posting #**: 26374 **Department**:Telecommunications-Switchboard **Employee Type**:Temporary, Part Time **If Temporary, Number of Weeks**:52 **Union**:CUPE **Openings Remaining**:1 **Schedule**: **Work Days**: Monday to Sunday, Weekends, Alternate Weekends, Holidays **Time of Day**: Days, Afternoons, Evenings, Nights **Shift**:...

  • Telecommunicator

    1 month ago


    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    **Position Details**: **Posting #**: 27286 **Department**:Telecommunications-Switchboard **Employee Type**:Regular, Part Time **If Temporary, Number of Weeks**: **Union**:CUPE **Openings Remaining**:1 **Schedule**: **Work Days**: Monday to Sunday, Weekends, Holidays **Time of Day**: Days, Afternoons, Evenings, Nights **Shift**: 4 hour, 7.5 hour **This...

  • Telecommunicator

    4 weeks ago


    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    Posting #: **23809** - Openings Remaining: **1** - Full/Part Time: **Part Time** - Reg/Temp/Casual: **Regular** - Union: **CUPE** - Hours of Work: **Rotating Shifts** - Time of Day: **Days, Afternoons, Nights, Weekends, Holidays** - Shift: **7.5 hour** - Open Date: **07/02/23** - Closing Date: **14/02/23** *** The Telecommunications Department, a vital...


  • Hamilton, Canada Integrated Market Solutions Inc Full time

    **Summer Students welcome!** **Summary** We are seeking, self-motivated, hardworking focused individuals to be part of our team for the position of **Telecommunication Technician New Area.** This position entails working outdoors, operating independently and on a crew in the telecommunications industry. **Responsibilities** Working in a team environment...

  • Lineman

    2 days ago


    Hamilton, Canada Expercom Telecommunications Inc Full time

    Job Location: **Hamilton** State/Province: **Ontario** **Position Overview** Working under the supervision of the Foreman, the Lineman 3 will assist in the installation of telecommunication cables and apparatuses to support the Expercom Civil Team. **Responsibilities** - Junior lineman in a two or three man crew - Read and interpret work plans or job...


  • Hamilton, Canada Integrated Market Solutions Inc Full time

    **Summary** Working on a team conducting installation/repair of telecommunication cables. Be responsible for operating different types of vehicles and equipment. Woking daily in the Hamilton and Niagara areas. **Responsibilities** Working with our Crews to complete Telecommunication repair or installations Operating Hydro Vac, Mini Ex truck while...

  • Jetter

    2 days ago


    Hamilton, Canada Expercom Telecommunications Inc Full time

    Job Location: **Hamilton** - State/Province: **Ontario** **Description**: Telecon provides turnkey solutions for building, maintaining, and repairing underground, aerial, indoor and wireless telecommunication networks. There are nearly 2,500 passionate Telecon employees who work across North America to provide the engineering design solutions, installation,...

  • Jetter

    1 day ago


    Hamilton, Canada Expercom Telecommunications Inc Full time

    Job Location: **Hamilton** State/Province: **Ontario** **Description**: Telecon provides turnkey solutions for building, maintaining, and repairing underground, aerial, indoor and wireless telecommunication networks. There are nearly 2,500 passionate Telecon employees who work across North America to provide the engineering design solutions, installation,...


  • Hamilton, Canada VistaCare Communications Full time

    Hamilton, ON **VistaCare **is a leading technology solutions provider for a wide range of businesses and organizations, that specialize in telecommunications infrastructure. We offer comprehensive services to plan, design, manage and build telecommunication networks. With a focus on quality, innovation, and efficiency, we deliver cutting-edge solutions to...

  • Civil Site Supervisor

    1 month ago


    Hamilton, Canada Expercom Telecommunications Inc Full time

    Telecon is looking for a Field Supervisor with prior experience leading and managing field operations. This is a full-time position with Health Benefits, company match RRRSP as well as a company vehicle + gas card and opportunities for growth. This roles starts immediately based out of yard in Hamilton, Ontario. As the Field Supervisor you will be...


  • Hamilton, Canada Connex Telecommunications Inc. Full time

    Technical Support Representative (DIT-ON) Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our great


  • Hamilton, Canada Connex Telecommunications Inc. Full time

    Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees

  • Alarm Technician

    1 month ago


    Hamilton, Canada Nextgen Systems Canada Full time

    Nextgen Systems Canada is a telecommunication business and an authorized service provider for BELL. We are professional and agile, and our goal is to offer a variety of services, including installation of SMART ALARM SYSTEM. NEXTGEN SYSTEMS CANADA is presently hiring an energetic customer service-oriented Full-Time BELL SMART HOME Alarm Installer in...

  • Account Executive

    4 weeks ago


    Hamilton, Canada DependableIT Group Inc. Full time

    DependableIT is looking for an Account Executive that has experience in selling outsourced contact center services in the telecommunications field. You will be responsible for identifying, developing and closing contracts with new partners, as well as expanding current partnerships to achieve aggressive targets for company growth. As a BPO, DependableIT...

  • Working Foreman

    2 days ago


    Hamilton, Canada Expercom Telecommunications Inc Full time

    Job Location: **Hamilton** - State/Province: **Ontario** **Description**: The Working Foreman will lead in the installation of telecommunication cables and apparatuses to ensure the completion of work. **Responsibilities** - Oversee, provide direction, and assist in the field with the day-to-day activities for multiple crews (2 or more crews or oversees a...


  • Hamilton, Canada 2740797 Ontario Inc. Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsTasksDevelop and document software testing plansMonitor the performance of computer systems and networksInstall software and hardware and configure operating system software in preparation for testingExecute and document results of software application tests and information and...


  • Hamilton, Canada 2740797 Ontario Inc. Full time

    Education: Expérience: EducationBachelor's degreeTasksDevelop and document software testing plansMonitor the performance of computer systems and networksInstall software and hardware and configure operating system software in preparation for testingExecute and document results of software application tests and information and telecommunication systems...


  • Hamilton, ON, Canada Integrated Market Solutions Inc. Full time

    Servicing the Telecommunications Industry Since 1997 Company Phone &Vehicle Take home privileges for those that qualify. Summary We are seeking,self-motivated, customer service focused individuals to be part of our team forthe position of Network Technician working primarily on the network withability to work with commercial and residential customers if...

  • functional consultant

    1 month ago


    Hamilton, Canada Mobile Savvy Full time

    Education: College/CEGEPExperience: 3 years to less than 5 yearsTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryDevelop and implement policies and procedures throughout the software development life...