Lead Rental Technician

3 days ago


Markham, Canada The Home Depot Canada Full time

The Lead Rental Technician (LRT) is a skilled technician, adept at performing a full range of equipment repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) at assigned Home Depot stores or customer job sites. Using company assigned vehicle, the LRT visits store locations or customer job sites to perform repairs and preventive maintenance. Aligning with the Regional Field Operations Manager (RFOM) and Regional Rental Manager (RRM), set daily priorities for Mobile Service Technicians (MST) within assigned area.

**DUTIES AND RESPONSIBILITIES**
- Responsible for maintaining a fleet of rental equipment at store locations, company shop locations and customer job sites.
- Diagnose, maintain, and repair all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems.
- Reviews Down Equipment Report and communicates with leader to prioritize repairs and service calls.
- Obtains parts needed for repairs, while maintaining timely and accurate parts inventory.
- Utilizes company technology platform to document all work performed on equipment, including labor and parts.
- Assists with equipment deliveries and pick-ups as required.
- Lay out workflow process prioritizing key action items to improve efficiency.
- Perform other duties assigned by the Regional Rental Manager (RRM), Branch Manager, Field Operations Rental Manager, or authorized personnel.
- Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on safe operation of the equipment
- Operate and maintain a safe environment
- Maintain Mobile Elevated Work Platform (MEWP) certifications and other safety related inspections.
- Remains current on local licensing, assigned training, Electronic Logging Device (ELD) and safety requirements.
- Maintains accurate fleet inventory and transfers equipment between locations.
- Provide training and/or demonstrate correct and safe operation of equipment to customers and associates.
- Support rental centres by explaining the large equipment program and addressing any store-specific issues.
- Provide support throughout the rental period for customers and rental associates, which may include providing best-in-class delivery.
- Uses active listening in understanding message content and point of view in order to fully understand the mechanical problems being reported.
- Communicates clearly with teammates including store associates, technicians, and customers in both verbal and written communications.

Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, reaching and stretching. Environment will require repetitive hand, wrist, and arm movements. Occasionally, employee will be required to work at heights. May require overnight travel about 15% of the time


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