End Point Systems Administrator

4 weeks ago

Nanaimo, Canada Vancouver Island University Full time

**End Point Systems Administrator**:

- Employment Group
- VIUFA
- Position Number
- 00994
- Division
- VP Administration and Finance
- Department
- Information Technology
- Campus
- Nanaimo campus
- Location
- Nanaimo, British Columbia
- Country
- Canada
- Appointment Type
- temporary full-time
- Workload
- 35 hours per week: Monday to Friday.
- Pay Level
- VIUFA IT Group C: $80,709 - $94,952 per annum (prorated if part-time).
- Starting Salary
- Normal starting salary placement is $80,709 per annum. This position is eligible for annual salary increases as outlined in the Collective Agreement
- Start:

- As soon as possible
- Appointment End Date
- 28-Sep-2024
- Leave Replacement
- Appointment may end early or be extended depending on return of incumbent.
- Posting Restrictions
- Applicant Documents
- CV/Resume, Cover Letter, Qualifications, Referees/References
- Posted Date
- 11-Apr-2024
- Closing Date
- 24-Apr-2024
- Job Reference
- 2355

**Duties**:
Under the direction of the Infrastructure Manager, responsibilities include the following:

- Develops and maintains installation and configuration procedures; contributes to and maintains system standards.
- Researches and recommends endpoint hardware and software specifications and configurations as needed to provide sustainable computing experiences to VIU staff, students, faculty, and partners.
- Engage and coordinate with managed service providers and vendors to implement and evolve endpoint hardware, software and system solutions.
- Performs regular endpoint security monitoring to identify any possible intrusions.
- Manages systems management issues to prevent incidents, facilitate workarounds, develop solutions to known issues and perform trend analysis of important or historical incidents.
- Creates, tests and maintains all software deployment packages for automated provisioning used by client support teams.
- Ensures and maintains a consistent end user computing experience for VIU staff, students and partners across all VIU locations and systems.
- Provides change management support for the client services teams and other VIU departments or VIU partners as required to maintain effective change management controls of VIU endpoint systems.
- Coordinates the response for all university-critical endpoint systems and endpoint management systems in the event of incidents and emergency events.
- Provides appropriate assistance to other VIU/partner technical and project teams as required.
- Performs periodic performance reporting to support capacity planning.
- Performs ongoing system performance tuning, upgrades, and resource optimization as required.
- Performs other duties as assigned by the manager.
- Completes general updates on the administrative area, faculty or department website (e.g., biographies, announcements, important dates, course information), ensuring information is current and accurate.

**Required Qualifications**:
Bachelor's Degree in Information Technology or a related field from an accredited institution. Equivalent combination of education and experience may be considered. Two years minimum of systems administration experience. Equivalent combination of education and experience may be considered.
- Industry systems management certificate or a certification in a relevant equivalent area.
- Demonstrated strengths in M365 and Windows System Administration.
- Demonstrated project and change management skills.
- Experience with large scale physical, virtual and / or managed deployment administration.
- Excellent communication, collaboration, and interpersonal skills.
- Willingness to travel, as required to other VIU campuses and facilities.
- Must possess a valid Class 5 BC Driver's License and have a confirmed satisfactory driving record

**Preferred Qualifications**:

- Excellent interpersonal and client-handling skills, with the ability to manage expectations and explain technical details.
- Demonstrated ability to produce and maintain high quality technical documentation.
- Ability to conduct research, produce reports and make appropriate recommendations.
- Ability to work in a team and high-pressure environments, requiring proficiency in multitasking, prioritizing, and meeting deadlines.
- Experience with thin and zero client technologies.
- Demonstrated understanding of enterprise network technologies.
- Excellent understanding of Active Directory, Microsoft management tools and group policies.
- Experience in VMWare administration
- Experience in endpoint related scripting (PowerShell or equivalents)
- Experience in SCCM/InTune administration (or other systems management equivalents)
- AV Industry certifications such as AVIXA CTS, AVIXA DTS-D, or AVIXA CTS-I.
- Vendor AV certifications from leading suppliers such as Extron or Crestron.
- VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus commu

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