Manager, Campus Operations
1 month ago
Requisition ID: 169414
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Purpose**
The Manager Campus Operations contributes to the overall success of the Campus by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. The manager ensures all activities conducted follow governing regulations, internal policies and procedures.
The Manager Campus Operations is responsible for managing the operations of the campus including the building and premises, general administration (which may include mail distribution), employee engagement events and activities, support with on/off boarding of employees and overall management of the employee database in the campus,
The manager maintains an in-depth knowledge of the business lines in the campus to provide a high-level of service support while ensuring controls are maintained to minimize risk to the Bank.
**Accountabilities**
- **Champions a customer focused culture to deepen partner relationships and leverage broader Bank relationships, systems and knowledge by**:
- Reviewing and documenting all Service Level Agreements for processes within the department and ensuring they meet the needs of partners being serviced;
- Managing work with Real Estate, building operator and/or property manager and external vendors for premises improvements
- Working with the building operator and/or property manager to ensure business partners’ requests, concerns, issues and complaints related to building and premises are handled immediately and proactively;
- Confirming processes are in place to address and resolve all issues, concerns and complaints regarding services provided by the department. This includes the appropriate escalation of issues to senior officers in Campus Operations and/or business partners;
- Actively working towards enhancing and developing process improvements, and conducting ongoing evaluation of the existing processes and practices;
- Monitoring and maintaining tools/mechanism for tracking service volumes and identifying opportunities for creating capacity to assist with additional value-added work
- Support campus employee engagement events and activities
- **Ensure accurate records within the OfficeSpace database used to track and monitor employee information by**:
- Managing keys and security access badge inventory and assignment
- Tracking workstation assignment by transit for budget allocation
- Monitoring number of OHS and Fire Safety representatives to ensure adequate coverage for building, hours and business lines
- **Manage Business Continuity / Resumption plans, OHS and Fire and Safety building requirements by**:
- Leading regulatory activities and providing guidance over Occupational Health & Safety;
- Ensuring compliance to the OHS program is maintained;
- Organizing annual fire drills for all units in the building;
- Compose routine correspondence related to OHS and Fire and Safety;
- Maintaining information / data in databases related to First Aid Attendants, OHS Committee membership and Fire and Safety Teams;
- Ensuring the Business Continuity / Resumption Plan is reliable, current and the operation is physically and logically secured;
- Assisting with the Local Incident Management Team (LIMT) functions in a critical incident including: advising Security, BCMU, Executive, BCP Planners of the critical incident, deploying employees and arranging transportation to the back-up sites as required and coordinating the transition of employees at back up workstation;
- **Contributes towards effective expense management in the campus by**:
- Managing the invoices for common campus expenses related to operations and administrative support and pro-actively identifying opportunities to decrease costs;
- Maintaining tracking system for expenses including common stationery supplies, name plates, recycling services, business forms, paper consumption etc.;
- Ensuring any exceptional requests for stationery supplies are authorized and in keeping with the Bank standards;
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions;
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct;
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business
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