Student Service Specialist

1 month ago

Edmonton, Canada NAIT Full time

**NOTE: This is a temporary position ending on or before January 3, 2025 with the possibility of extension.**

**NOTE: This posting may be used to fill multiple vacancies.**

**Key Responsibilities**:

- Respond to a wide range of admission, enrolment, financial, and policy or procedural questions from students and the public
- Provide information regarding NAIT program selection to potential students
- Complete a wide range of transactions (for example: student registration, tuition and fee payments, fulfilling transcript requests, etc.)
- Review and analyze student accounts, and connect with other departments as needed to resolve student enquiries
- Process payment transactions and complete daily reconciliation
- Maintain up-to-date knowledge of relevant information and procedures
- Participate in coordinated outreach activities; proactively reach out to students to provide them with support and information
- Participate in projects and assignments as required to continuously improve services to internal and external customers.

**Skills & Abilities**:

- Proven ability to provide high quality service to a broad range of clients
- Ability to demonstrate a high-level of emotional intelligence
- Demonstrated empathy and active listening skills
- Exceptional communication and interpersonal skills
- Ability to build collaborative working relationships
- Strong critical thinking and problem-solving skills
- Ability to remain upbeat, accurate, thorough, and organized while constantly multi-tasking in a busy environment
- Capacity to continuously learn and manage large volume of information
- Well-developed computer skills are critical as the role relies heavily on the efficient use of several complex software platforms in time-constrained situations. The ability to multi-task between programs is essential, and proficient typing skills (40 wpm) are required.

**Qualifications**:

- Diploma required; Bachelor’s degree is preferred
- Experience working in a Post-Secondary Institution is preferred
- Experience working within a front-facing service area or a call centre environment is an asset
- PeopleSoft experience is an asset

**Remuneration**: $55,138.46 - $72,519.72annually, plus a comprehensive benefits package. (Classification - Admin Officer I).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations

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