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Residential Construction Pdi Representative

5 months ago

Montréal, Canada Safeline Group of Companies Full time

**Company Background**:
Safeline Group Ottawa, a company within Safeline Group of Companies, provides third party customer care services and other related services for the residential construction industry throughout Ottawa in Ontario, Canada.
- Safeline Group Ottawa, une entreprise faisant partie du Groupe des entreprises Safeline, fournit des services de soins à la clientèle tiers et d'autres services connexes pour l'industrie de la construction résidentielle à Ottawa, en Ontario, Canada._

**Job Summary**:
**Key Responsibilities**:

- Conduct thorough Pre-PDIs and Pre-Delivery inspections on newly constructed homes before occupancy, ensuring all deficiencies are identified and repaired promptly.
- Maintain effective communication with homeowners, ensuring their satisfaction with their new home purchase.
- Manage the completion of deficiency repairs and warranty submissions through a comprehensive database system.
- Collaborate with the Construction department as well as Clients to set monthly client meeting agendas and prepare progress reports.
- Monitor and collaborate with trades staff to ensure timely completion and sign-off of warranty items.
- Adhere to legal, legislative, and corporate safety requirements to ensure a safe working environment.
- Report and address deficiencies promptly, coordinating necessary services and maintenance to address homeowner concerns.
- Perform various administrative duties as needed to support the smooth operation of the department.
- Coordinate and communicate the progress and status of all projects, as well as any trade intervention requirements.
- Generate and provide certificates of completion and possession for all new home buyers.
- Distribute keys and gifts to new home buyers to enhance their experience.
- Provide backup support to all other Customer Care team members when required.
- Fulfill any other duties as requested by the supervisor or management.
- _Effectuer des inspections pré-PDI et pré-livraison approfondies sur les maisons nouvellement construites avant l'occupation, en veillant à ce que toutes les déficiences soient identifiées et réparées rapidement._
- _Maintenir une communication efficace avec les propriétaires, en veillant à leur satisfaction quant à l'achat de leur nouvelle maison._
- _Gérer l'achèvement des réparations de défauts et des demandes de garantie via un système de base de données complet._
- _Collaborer avec le département de la construction ainsi qu'avec les clients pour établir les ordres du jour des réunions mensuelles avec les clients et préparer des rapports d'avancement._
- _Surveiller et collaborer avec le personnel des métiers pour garantir l'achèvement et la validation en temps opportun des éléments de garantie._
- _Respecter les exigences légales, législatives et de sécurité de l'entreprise pour garantir un environnement de travail sûr._
- _Signaler et corriger rapidement les déficiences, coordonner les services et la maintenance nécessaires pour répondre aux préoccupations des propriétaires._
- _Effectuer diverses tâches administratives au besoin pour soutenir le bon fonctionnement du département._
- _Coordonner et communiquer les progrès et le statut de tous les projets, ainsi que les besoins d'intervention des métiers._
- _Générer et fournir des certificats de fin et de possession pour tous les nouveaux acheteurs de maison._
- _Distribuer des clés et des cadeaux aux nouveaux acheteurs de maison pour améliorer leur expérience._
- _Fournir un soutien de secours à tous les autres membres de l'équipe des soins à la clientèle lorsque nécessaire._
- _Remplir toutes les autres tâches demandées par le superviseur ou la direction._

**Qualifications**:

- A degree, diploma, or certificate in construction management, business, or a related field
- 1 or more years of experience in a customer service or project management role; (experience in the construction industry an asset)
- Experience working in and knowledgeable of construction and trade industries
- Must be familiar and knowledgeable with Tarion Warranty and Construction Guidelines
- Knowledgeable of the Tarion Construction Performance Guidelines
- Experience with conducting Pre-Delivery Inspections asset
- Effective communication and customer service skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Valid driver's license and access to a vehicle an asset
- _Un diplôme, un certificat ou un diplôme en gestion de la construction, en commerce ou dans un domaine connexe_
- _1 an ou plus d'expérience dans un rôle de service à la clientèle ou de gestion de projet (une expérience dans l'industrie de la construction est un atout)_
- _Expérience de travail et connaissance des industries de la construction et des métiers_
- _Doit être familier et compétent avec la garantie Tarion et les directives de construction_
- _Connaissance des directives de p