Program Advisor
7 months ago
CEED is recruiting a Program Advisor to join our Leveling It Up program (12-month contract)
The successful applicant will be able to demonstrate the following competencies:
- Navigate entrepreneurs through various internal and external educational services and
workshops based on entrepreneur’s present business stage, needs and course availability.
- Develop a structured program path for eligible participants and maintain communication with them throughout the program.
- Manage assigned participant case files in the CRM including documentation of
participant business details, progress etc.
- Identify and analyze areas of improvement/feedback from participant and work with the
team to proffer solutions.
- Update and maintain clientele database on the CRM and LMS.
- Brainstorm with teammates for process review for program enhancement.
**Qualifications**:
- Post-secondary education in Business Administration or a related field, or the
equivalent work experience
- Able to successfully assist and manage clients from diverse backgrounds from introduction to post program evaluation
- Excellent communication and customer service skills are a requirement
- Strong technology skills with Microsoft 365 (required) and CRM systems (preferred) and
the ability to learn new platforms
- General knowledge of current entrepreneurship/business trends.
- A solid willingness to learn and grow as part of a team and ability to work in a dynamic
team environment
- Ability to prioritize tasks, manage tight deadlines and thrive in a fast-paced environment
- Excellent interpersonal skills
**Additional Information**:
This is a full-time position offering a competitive benefits package and RRSP matching. A typical workweek is Monday to Friday, from 8:30 AM - 4:30 PM. This position is dependent upon program funding availability.
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
Work Location: In person
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