Customer Service Assistant

3 weeks ago

London, Canada Jones Healthcare Group Full time

Join Jones Healthcare Group - Where Innovation Meets Purpose

At Jones, we’re committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions.

Our Packaging Services Business Unit offers a series of primary and secondary packaging services for pharmaceutical, natural health product, medical device, personal care, wellness, and specialty markets.

**Summary of position**:
**If you love** working closely with customers and internal teams, you’ll want to consider this opportunity.

**If you get inspired by** delivering excellent customer service and attention to detail, this position will be interesting you.

**If you are driven by **a desire to solve problems efficiently and effectively, this is the perfect fit for you.

As a Customer Service Assistant, you will be responsible for supporting the orders of a broad range of pharmacy consumables. This includes coordinating artwork requirements for custom orders, sending out materials and samples, and providing back-up coverage for the Customer Service Representatives when needed. Your role is crucial in ensuring timely and accurate order processing and exceptional customer service.

This is a part-time role with 20 hours per week, preferably between 10:00 a.m. and 2:00 p.m., perfect if you are seeking flexibility and stability, while making a meaningful impact.

**More about your responsibilities**:

- Quote prices on new pharmacy consumables and custom artwork.
- Coordinate the shipping of materials and samples as requested by customers, sales representatives, and agents weekly through outgoing mail/Purolator courier system, preventing, and managing any delays with custom orders.
- Escalate orders with Supply Chain when required, ensuring all necessary information is confirmed to accommodate rush requests.
- Receive and process new artwork requests, collaborate with the art department and customers to create proofs, receive approval, complete the art process, and place new orders.
- Provide back-up coverage for Customer Service Representatives when required, including:

- Receiving and processing customer orders and inquiries effectively, courteously, accurately, and timely.
- Promptly escalate any customer complaints.
- Ensure accurate and timely order processing of stock and custom pharmacy consumable products through SAP and the Webstore.
- Use SAP to monitor the progress of orders, advise of any delays, and provide tracking for stock and custom products.
- Assist customers, sales representatives and agents, fellow team members, and other internal groups as required.

**What you’ll bring**
- Values that mirror ours, from the Inside Out**:I**nspire, **N**imble, **S**upportive, **I**nclusive, **D**riven, **E**mpathetic.
- 2 years in a Customer Service environment is required.
- Proficiency in MS Outlook, Word, and Excel.
- Consider an asset:

- Post-secondary Diploma in Business.
- Experience with order management within an SAP environment.
- Availability preferably between 10:00 a.m. and 2:00 p.m.

**We care about our colleagues, some benefits we offer are**:

- A safe, respectful, diverse, and inclusive environment
- Competitive compensation and equitable people practices
- Comprehensive benefits and an RRSP program where we match up to 5% of your earnings
- Opportunities to grow and develop, alongside a supportive team
- Employee and family assistance program
- Referral bonuses
- Education reimbursement program
- Colleague appreciation events
- and more

Please submit a resume and let us know why you are interested.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.

For all feedback on equity and accommodation needs, please also contact the Human Resources department.

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