Support Navigator

3 weeks ago

Edmonton, Canada Bissell Centre Full time

**WHO WE ARE**
- Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we._
- Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision._
- Are you a _**Family Support **_Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community?_

Currently, Bissell Centre is looking for an individual wanting to join the **Home Visitation** team. Are you ready to be our **Family Support Navigator** and make an impact in our community?

**ABOUT THE ROLE**

**Duties and Responsibilities**

**Program Duties**
- Administer and support families to access the emergency Diapers/Formula program at the Bissell Centre.
- Administer Health for Two program as required. Manage distribution and storage of Health for Two items such as Vitamin D, grocery coupons, and bus tickets.
- Manage bus passes provided by PATH program. Ensure timely and accurate entry of bus pass information into PATH spreadsheet.
- Provide referrals and support to access other community support as required to meet daily basic needs.
- Build rapport and maintain professional relationships with participants.
- Complete Starting Points assessment 1 with participants to determine their own/family strengths, resources, needs and aspirations to provide greater opportunities for enhanced support to participants.
- Complete Starting Points Assessment 2 for participants referred to case management.
- Assess and work with participants based on their own readiness to make positive changes and increase self-reliance.
- Provide crisis intervention support as required.
- Make appropriate referrals to health and community services and, when necessary, advocate for families to receive those services.
- Monitor intakes for case management, triage, and complete warm transfers to Family Support Workers for longer term support.
- Conduct participant surveys and submit within deadlines.
- Develop and facilitate group programming with the intention to strengthen daily living skills and reduce social isolation and loneliness.

**General and Administrative**
- Maintain paper files, ensure accurate and timely entry of case notes into ETO, accurate CIR and WCB incident reports within established time standards.
- Maintain a current and accurate file for each participant.
- Ensure ETO transfers are completed for participants moving from basic needs to case management.
- Utilize ETO, ADP, Teams, and Outlook.
- Provide latest program information and updated statistics as required.
- Maintain and submit accurate mileage and expense logs for reimbursement.
- Participate in probationary and annual performance reviews.
- Participate in ongoing learning and training opportunities as identified in annual performance review.
- Attend bi-weekly scheduled staff and supervision meetings.
- Participate in Community Safety Walks on rotating schedule as required.
- Perform other duties as required.

**Qualifications**

**Education and Experience**
- Degree or diploma in Social Science or related field and/or comparable experience with children and families.
- Employees with Social Work Diploma/Degree/Master’s are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per _Alberta Health Professions Act._
- Minimum 1-year related employment experience. E.g., families and children, children’s services, vulnerable, marginalized, or at-risk populations.
- Alberta Class 5 License, satisfactory driver’s abstract and vehicle.

**Knowledge, Skills, and Abilities**
- Commitment to a strength-based and client centered approach.
- Knowledge of the roles, functions, and activities of case management.
- Strong, written, and oral communication skills.
- Conflict Resolution and problem solving.
- Solution focused, good time management, strong organizational, and advocacy skills.
- Effective assessment skill and ability to collaboratively develop goal plans with caregivers and complete evaluation.
- Knowledge about community resources, health services, pre/post-natal supports.
- Knowledge about the Child and Youth Enhancement Act.
- Ability to maintain a flexible work schedule.
- Knowledge of Indigenous cultures, history, current issues, and marginalized communities who have experienced trauma.
- Direct experience with issues of poverty, homelessness, and Edmonton’s urban core are required.

**Conditions of Work**
- Working closely with participants who are experiencing complex life sit

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