Hostel Part-time Night Reception

2 weeks ago

Montréal, Canada M-Montreal Hostel Full time

The M Montreal is looking for their next superstar team member to fill the position of a Part-Time Night Reception & Interventions Officer. If the idea of working in a young, social and dynamic hostel providing amazing travel experiences to guests from all around the world excites you, then read on

**A little about the role**:
Title: Night Reception and Interventions Officer

Hours: Part-time role (20 hours per week, two shifts) 23h-09h. Must be available nights, weekends & public holidays

**Salary**: 20$/h + bonuses and benefits (see details in below salary section)

**Work permit mandatory. We do not sponsor visas for this position.**

**And a bit about us**:
The M Montréal is a hostel, apartment and bar complex located in the heart of Montréal’s Latin Quarter and The Village. We take travel seriously - quality and comfort are at the forefront of what we do (see our local custom-made bunks as an example)

Above all, the M Montréal is built by, and for, people. Experience is key with our guests, and we work hard to foster this with awesome common spaces, free city walks, activities and events in our very own M Bar, and a rooftop terrace equipped with jacuzzis and boasting an enviable view over downtown Montreal.

And our guests love the M experience - they’ve voted us Best Extra Large Hostel in the World in 2019 at Hostelworld’s Hoscars awards; two time winners of Best Hostel in North America, and Best Hostel in Canada - five times

The awesome atmosphere doesn’t end with our guests - in their own words, our superhero team describe our workplace culture as inclusive, open, social, relaxed, young and fun. Every shift is truly an experience

**For the Night Reception Officer part of the role your responsibilities include but are not limited to**:

- Reception duties such as greeting and checking in/out guests, answering phone, messaging and in-person enquiries, etc.
- Offering accurate information to guests by being an exceptional source of knowledge of hostel standards, policy & operation as well as Montréal tourist information.
- Ensuring the standard of cleanliness at reception and across common spaces.
- Performing administrative tasks such as maintenance of a digital filing system, filling out and processing incident reports, reception administrative tasks, reports and forms, and more.
- Maintaining the highest standard of communication, both verbally and written.
- Building strong relationships and liaise with guests, groups, bar patrons, managers, fellow team members, neighbours and business contacts to develop a strong sense of trust and acquaintance.
- Other duties relevant to the role and as assigned by management.

**For the Intervention Officer part of the role your responsibilities include but are not limited to**:

- Ensuring that all operating standards and security are upheld at all times by undertaking frequent walk-throughs of all floors and common spaces of the hostel, intervening to rectify problems.
- Helping ensure a harmonious environment in the bar and at reception by intervening in any situations that compromise safety and comfort of guests, staff and/or operations; as well as controlling noise caused by bar overflow and returning guest inflow into public spaces.
- Assisting in operating and monitoring the hostel’s CCTV system.
- Maintaining the highest standard of communication, both verbally and written
- Have the right to live and work in Canada (and is currently in the country)
- Be perfectly bilingual in both English and French
- Have at least one year’s experience in a similar role (experience as a surveillance or intervention agent in the hospitality industry is a huge asset)
- Be flexible, able and willing to work nights on weekdays, weekends and public holidays
- Be social, outgoing and empathetic, ready to provide our guests with an unforgettable experience

**As well as possessing**:

- Excellent customer service skills
- A passion for travel and a great knowledge of the city
- The ability to multitask and handle a fast paced environment
- The ability to handle pressure with poise and finesse
- The ability to deal with security issues, firmly and quickly
- Refined conflict resolution, critical thinking and problem solving skills
- Excellent communication skills, written and verbal, in English and French
- Strong organizational skills, time management skills and detail orientation
- Experience and competence in handling a high volume of transactions and accurately handling cash
- The motivation to take initiative
- Strong computer skills, ideally with MacOS and iOS

**Salary and benefits include**:
20$/hour (after a 3 months probation period - training is paid at 19$ hour)

additionally you receive a bonus of 500$ for each completed 3 months of employment

Group health & dental insurance (after 6 months, full time employment only. Conditions apply.)

**In addition to**:

- Frequent goal-oriented bonus opportunities
- A free drink at the M Bar for eve

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