Field Case Manager

6 months ago

Quebec City, Canada Cencora Full time

- What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
Practice Management- Customizes program elements to meet the needs of assigned prescribing physicians;-
- Adherence to College of Nurses standards of nursing practices;-
- Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;-
- Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;-
- Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards.Patient SupportWelcomes each patient to the program and captures required patient information;-
- Provides therapy guidelines to patients and physicians;-
- Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;-
- Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;-
- Follow up with patient the outcome of reimbursement navigation;-
- Provide information and navigate patient through financial assistance;-
- Assist patient with pharmacy selection and coordinate drug delivery;-
- Assist patient with coordination of therapy and ongoing patient monitoring;-
- Reports Adverse Events / Severe Adverse Events following program Standard Operating Procedures.-
- Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager.Mentorship/Peer SupportAssists in training and development of new FCM as needed-
- Supports and assists peers through regular and ongoing communication.-
- Develops and maintains a positive relationship with the Program Patient Support team.-
- Provides timely patient and clinic information as needed, through specific means used by the program.- Client Interface-
Participates in scheduled KOL physician meetings with Sales Representatives;
-Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed;
-Proactively provides assistance to resolve client issues with regards to assigned physicians;
-Attends scheduled Continuous Medical Education events and reports new activities;
-Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives.
-Provide training to physicians and clinics on program and new initiatives approved by the client.
-Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
-Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required;

Other-
Completes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards.
-The Field Case Manager will also be assigned other duties and tasks as required from time to time.
-May be required to be on standby/ on call as part of this role.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- RN or RPN;; Registration with the College of Nurses in the province of employment is required; case management experience preferred;-
- Minimum three (3) years nursing experience in a clinical setting an asset;-
- Available to travel within an assigned territory, some overnight travel may be required;-
- BCLS may be required depending on therapeutic area of program;-
- Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel;-
- Experience and background in various therapeutic areas is an asset;-
- Normally requires a minimum of five (5) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support,-
- Background in business administration (pharmaceutical) sales and marketing an asset;-
- Knowledge of private and public reimbursement structure, systems, and process an asset-
- Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation an asset;-
- Strong analytical skills including interpretation of regulation and legislation an asset;-
- Fluency in French and/or English may be required depending on program and geographic location.MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Knowledge of pharmaceutical distribution industry-
- Strong customer service skills-
- Strong business acumen-
- Strong analytical and mathematical skills-
- Strong critical thinking skills-
- Ability to comm

  • Field Case Manager

    6 months ago

    Quebec City, Canada Cencora Full time

    - What you will be doing PRIMARY DUTIES AND _RESPONSIBILITIES:_ - Practice Management- Customizes program elements to meet the needs of assigned prescribing physicians; - Adherence to College of Nurses standards of nursing practices; - Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization...

  • Field Case Manager

    23 hours ago

    Quebec City, Canada AmerisourceBergen Full time

    - What you will be doing PRIMARY DUTIES AND RESPONSIBILITIES:_ Practice Management - Customizes program elements to meet the needs of assigned prescribing physicians; - Adherence to College of Nurses standards of nursing practices; - Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization...

  • Field Nurse Case Manager

    2 months ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Field Nurse Case Managers to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across...

  • Field Nurse Case Manager

    1 month ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Field Nurse Case Managers to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across...

  • Field Nurse Case Manager

    2 months ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Field Nurse Case Managers to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across...

  • Field Nurse Case Manager

    2 months ago

    Québec City, Canada Bayshore HealthCare Full time

    Field Nurse Case Manager Setting: Variety of patient care settings Division: Bayshore Specialty Rx Location: Quebec Employment Status: Permanent and Full time opportunities available Make “being the difference” your Career at Bayshore Bayshore is looking for caring and capable Field Nurse Case Managers to join our amazing team as we...

  • Field Case Manager

    7 months ago

    Québec City, Canada CB Canada Full time

    Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today! What you will be doing PRIMARY DUTIES AND...

  • Bilingual Disability Case Manager

    3 months ago

    Quebec City, Canada Manulife Full time

    Manulife’s Canadian Disability and Group Life team is looking for bilingual Disability Case Managers. This opportunity is 100% remote. **Responsibilities**: - Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. - Assessing claims based on contractual, medical, and vocational...

  • Bilingual Disability Case Manager

    6 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual Disability Case Manager

    7 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual Intake Case Manager

    2 weeks ago

    Quebec City, Canada Manulife Full time

    **Position Responsibilities**: - Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. - Assessing claims based on contractual, medical, and vocational barriers. - Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and...

  • Bilingual Intake Case Manager

    4 months ago

    Quebec City, Canada Manulife Full time

    **Responsibilities** - Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. - Assessing claims based on contractual, medical, and vocational barriers. - Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal...

  • Nurse Case Manager

    2 months ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Registered Nurses to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada....

  • Bilingual Intake Case Manager

    6 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual Intake Case Manager

    6 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Gestionnaire de Cas Sur Le Terrain

    6 months ago

    Quebec City, Canada Cencora Full time

    - What you will be doing - Patient SupportWelcomes each patient to the program and captures required patient information;- - Provides therapy guidelines to patients and physicians;- - Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;- - Coordinates private and public coverage activity...

  • Nurse Case Manager

    7 months ago

    Québec City, Canada CB Canada Full time

    Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today! What you will be doing PRIMARY DUTIES AND...

  • Field Clinical Specialist

    7 months ago

    Quebec City, Canada Edwards Lifesciences Full time

    Assess new product and procedure development, patient selection criteria development, patient screening, and early clinical imaging training/case support for both novel and iterative devices. **Key Responsibilities**: Analyze imaging and/or oversee third party image analysis for patient screening and contribute an opinion to the assessment of potential...

  • Field Sales Manager

    3 weeks ago

    Quebec City, Canada OSL Retail Services Inc Full time

    Aperçu: It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is...

  • Field Sales Manager

    2 months ago

    Quebec City, Canada OSL Retail Services Inc Full time

    Overview: It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is...