Customer Service Representative- Dartmouth
6 days ago
**Job Purpose**
The Customer Service Representative will support clients and will be an ambassador of an
open and collaborative sales culture.
**Responsibilities**:
- Offer exceptional customer service at all times.
- Answer inbound client calls to promote the product lines offered by the company or
propose alternatives.
- Participate in outbound call campaign.
- Sales support
- Clerical task
- Provide solutions to customer issues and concerns in a professional and courteous
manner.
- Maintain favorable relationships with the customer to encourage repeat and future
business.
- Enter all client orders in the system.
- Follow-up on order and delivery statuses when required by the client.
- Perform inventory searches within our network and with external suppliers when
required.
- Assist Sales Team and support coworkers in executing certain tasks.
- Regularly provide feedback on the soundness and effectiveness of the customer
service department’s policies and procedures
- Effectively help customers with first level problems (1st contact resolution) and
escalate to the appropriate departments as needed.
- All other related tasks and / or duties including initial and ongoing training and
coaching as required by the Customer Service Manager and /or Supervisor based on
business needs.
**Success Factors**:
- Technical background: Your college or university studies combined with your 5 to 7
years of experience in sales team management and / or customer service qualifies
you as an expert.
- Leadership: You know how to quickly gain your team’s trust and possess a natural
credibility. Good practice ambassador, you can easily mobilize your team to achieve
the objectives set.
- Customer focus: You can easily transmit your philosophy to your team which
consists of offering each client an exemplary and unique service.
- Organizational ability: A high volume of calls doesn’t scare you. You know how to
manage stress and establish priorities to meet deadlines.
- Problem solving skills: You have a gift for understanding the customer’s needs and
can offer a variety of appropriate solutions. Challenges do not scare you; you like to
look for answers and find solutions that will improve the processes in place.
- You are dynamic, mobilizing leader, team worker, results-oriented and ensure
prompt response. You want to take on new challenges and be part of a reputable
and experienced team, then you are the person we are looking for
- Having experience in the tire industry is an asset.
- Fluency in French and /or English is required.
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