Full-time Contract

4 months ago

Peel, Canada Polycultural Immigrant and Community Services Full time

**Position Title**: Settlement Counsellor - Asylum Claimant Response (ACR)

**Organization Structure**: Reports to Program Coordinator

**Job Classification**:Counsellor

**Job Status**:Full-time Contract until October 31, 2024 with possibility of month-to-month extension

**Location**: Peel Region

**Number of Positions**: 1

**Wage**: $26.45/hour for 35 hours/week

Shifts are 10am-5:30pm or 11am-6:30pm

**This is NOT a bargaining unit position**.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

**Scope**

Responsible for the provision of settlement and orientation services for eligible newcomers; delivering group orientation sessions on settlement topics, individual and family settlement counselling, including needs assessment, solution-focused counselling, orientation, referrals to community and government programs, interpretation, case management, and follow-ups.

**Responsibilities**
- Provides the full range of settlement services in-person to eligible ACR clients
- Conducts thorough settlement needs assessments for each client
- Provides solution-focused counselling by setting settlement goals and developing a plan of action for every client
- Connects clients with internal and external programs and services
- Provides interpretation for languages tested to facilitate effective communication between clients and service providers
- Conducts regular follow-ups to assess the progress of clients in meeting their goals
- Organizes and facilitates information group sessions on settlement topics
- Organizes and facilitates support groups and clubs for target community
- Provides information and referral to external programs and services
- Provides comprehensive information on orientation to the Canadian society
- Maintains and expands client’s base through outreach, community engagement, and itinerate functions, which includes off-site visits, developing of outreach materials, and promoting community networks
- Maintains strong working relations with agency programs, partner organizations, and other stakeholders, ensuring effective collaboration and coordination of service
- Effectively tracks services in internal and external databases and provides accurate reporting to supervisor
- Ensure accuracy in data entry collection and reporting
- Meets targets set by the Program Coordinator
- Actively participates in the professional development initiatives to enhance skills and knowledge

**Competencies**

**Adaptability**

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

**Communications**

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

**Initiative**

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

**Service**

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

**Qualifications**
- A degree or diploma in Psychology or Social Work, and at least two years of experience working with immigrant communities or a combination of experience and education that fulfills the requirements
- Registered Social Worker (RSW) is a definite asset
- Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members: present the certificate of membership)
- Comprehensive knowledge of Polycultural’s Service Delivery Manual
- Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
- Knowledge of community resources, services, and programs available to newcomers
- Familiarity with issues facing immigrants and refugees in Canadian urban setting and systemic barriers facing integration in education, social, cultural, and economic aspects of Canadian life
- Excellent interpersonal, cross-cultural written and verbal communication skills
- Experience in outreach, community development, and marketing of program and services
- Proficient in one or more of the

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