Front Desk Associate

2 weeks ago

Chilliwack, Canada Cowork Chilliwack Full time

We serve a diverse community of members and companies. We believe in community, collaboration and supporting one another to elevate our success. The Front Desk Associate is responsible for guiding members toward a positive day filled with productivity, meaningful connections and tools to be successful.The perfect Front Desk Associate will be a people person and have a background in customer service and hospitality with great organizational skills and positive energy. We are looking for someone who is hands-on to join our team.

**Hands-on Community Management**

The Front Desk Associate position reports to the VP, Operations and is responsible for the management of the community and building needs. Our 12,000-square-foot building provides many wonderful workspaces, amenities and private offices available for rent and use by the members of Chilliwack community. We are looking for an associate who will stay on top of all things needed to keep our community looking and operating at its absolute best. From conducting tours to restocking the printers with supplies and paper to wiping down tables in common work areas to tidying up meeting rooms, we are looking for the perfect person to join us in keeping our coworking home a clean, fun and professional space.

**Meeting Hosting**

We have small and large meeting rooms available for use by Cowork Chilliwack members and for rent by external clients. We also have a 60-seat multi-purpose studio theatre available for rent. As the Front Desk Associate, you will be responsible for the setup and hosting of meetings and events.

**Responsibilities Include**
- Membership_
- Be a connector and community resource by serving as the main point of contact for guests and members and guaranteeing that each interaction is a positive, engaging experience
- Schedule and conduct tours with potential members.
- Manage new member sign-ups, office moves, membership cancellations and any changes in membership levels.
- Set up and manage recurring credit card payments and door and alarm access.
- The Space_
- Welcome guests and members when they arrive at our front desk. Alert members that guests have arrived and are seated in the lobby.
- The common workspaces get used by members and guests throughout the workday. Making daily and frequent rounds throughout the building to wipe down tables, push in chairs, and tidy up the area is a priority in this role.
- Oversee the efficiency and good working condition of the space and its equipment while keeping the coffee pods stocked and cheerfulness flowing.
- Mail, packages and deliveries arrive at Cowork Chilliwack daily for our members. Notifying them of the mail, package or lunch delivery arrival needs to be done quickly and efficiently. It's also great member service to deliver some larger packages to private offices.
- Members and companies come and go. Helping coordinate the physical needs of members moving in and moving out is important. Preparing private office units with furniture, cleaning and wiping down as well as reporting to the team maintenance needs of unoccupied empty private offices is included in this role.
- Staying on top of restocking and inventory needs for the community.
- Our three shared kitchens get lots of use by members to prepare their food for breakfast, lunch, dinner or snacks. Staying on top of the dishwashers during business hours is a requirement.
- Keeping our eight bathrooms tidy and stocked with toilet paper, paper towels and soap is essential.
- There are garbage and recycling bins throughout the public spaces that need to be checked regularly.
- General Know-How_
- Ensure that Cowork Chilliwack’s core values and mission are upheld at all times, holding yourself accountable.
- Innovate and instigate: be in constant pursuit of ways to make Cowork Chilliwack a wonderful place to work, for members and guests.
- Meeting Management_
- Ensuring our members and guests feel welcome and valued.
- Ensure meetings run smoothly.
- Preparing the space for meetings with rooms and AV equipment setup.
- Be the point of contact for members and guests throughout their meeting.
- Ensure the space is clean and returned to its original condition after each meeting. This includes wiping down tables, chairs and other high-touch surfaces.
- Assist in the maintenance of our equipment and storage space.
- Educate guests about the benefits of Cowork Chilliwack.
- Social Media Management_
- Create social media content to promote the space and events.
- Update our Facebook and Instagram pages multiple times a week.

**Ideal Qualities & Strengths**

**Able to wear many hats. **You’ll need to pay attention to the needs across the greater

Cowork Chilliwack community. It is important to focus on your immediate tasks at hand, but always willing to roll up your sleeves and pitch in where help is needed.

**Hospitable.** You rock social ninja skills. You enjoy welcoming guests into the fold. A great

attitude, fair but firm-level of diplo

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