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Summer Student-revenue Account Assistant

2 months ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 5900

Department: Finance Services Dept.

Multiple Positions

Affiliation: Non Union/Non MPE

Salary Information: $15.500 - $16.034 per hour (2023 rates of pay)

City: Ottawa, ON

Job Category: Summer Student Recruitment

Application Close: 28/02/2023

**JOB SUMMARY**:
The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa.

As a member of Revenue Services, and under the direction of the supervisor in the assigned unit, you are responsible for delivering superior customer service when handling Tax and Water account issues as they have a direct impact on the City’s image and customer satisfaction levels. You support the customer account maintenance, billing and/or assessment functions and provide customer service in Taxation, Water and Accounts Receivable.

**EDUCATION AND EXPERIENCE**:
Post-secondary Student - completion of first year college or university in Business or related field

Minimum of 1 year but less than 2 years of related experience is required, previous office experience and/or customer service experience

**KNOWLEDGE**:

- Knowledge of Microsoft office, word and excel
- Working knowledge of the Assessment Act, Municipal Act and related Municipal By-Laws as they pertain to taxation, water and corporate accounts receivable.

**COMPETENCIES, SKILLS AND ABILITIES**:

- Keyboarding and mouse skills
- Good organizational skills, excellent interpersonal skills, combined with an outstanding customer service attitude and proven time management skills.
- Ability to communicate effectively both orally and in writing with all work related contacts.
- Tact, patience, able to work independently, punctual and accepts responsibility for self and actions.
- Demonstrated ability to use computerized accounts receivable systems such as VTAX, Aquacis and SAP, is an asset

**WHAT YOU NEED TO KNOW**
- Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

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