Quality Assurance Manager

3 weeks ago

Headingley, Canada Southern First Nations Network of Care Full time

**Summary**:
**Key Responsibilities**:

- This position will focus on reviewing agencies that fall under SFNNC, including but not limited to Child Welfare Steering Teams, Issue Teams, process, and system analysis, planning for quality.
- Facilitates use of individual and group process improvement and problem-solving methodologies utilizing quality improvement tools such as cause and effect diagrams, flow charting, and other data analysis techniques.
- Assists individuals and teams in documenting, standardizing, and sharing improvements across the organization.
- Provides training to managers, supervisors and natural work groups relating to quality and continuous improvement techniques. Provides similar training in depth to persons assigned to the organization on a rotating basis.
- Assists managers and supervisors in identifying training needs and giving appropriate recognition for quality achievements.
- Stays abreast of the leading-edge research and philosophy of the total quality management.
- Teaches Quality Assurance, data analysis and client focus concepts to classes of employees at all organizational levels.
- Works with management on the broad strategic implications of instilling quality concepts in the workplace.
- Oversees the Education and Training Unit to ensure Education and Training is meeting agency’s needs, is cost effective, builds capacity within the SFNNC agencies, and improves outcomes.
- Performs other duties as assigned.
- **IM/CFSIS**_
- Transitions agencies to a Differential Response Service Delivery model.
- Oversees the CFSIS Directive and ensure agencies are complying (data collection tools, CFSIS reports, developing Excel training to roll up reports).
- Develops data collection tools to review IM/CFSIS and DR.
- Develops and provides training on IM/CFSIS and SDM.
- Works with Authority and agency to implement standardized data collection tools.
- **Abuse Matters**_
- Oversee Critical Incident Reporting by member agencies.
- Determine when Internal Agency Reviews are required based on a review of services provided to children involved member agencies who have passed away.
- Recommend and conduct Section IV reviews with QA team.
- Child abuse committee meetings and recommendations.
- Abuse investigation/reviews/reports.
- **Quality Assurance**_
- Development of QA framework and implementation of agency reviews using the framework.
- Meets with agency QA Coordinators and develop and implement work plan.
- Develops policies and procedures for internal QA processes.
- Attends Multiple Working Group meetings to discuss recommendations that are directed to all four Authorities.
- Ensures recommendations and updates of recommendations are being tracked.
- Works collaboratively with other SFNNC units to address recommendations.
- Oversees the work of Child Death, Serious Injury, and Internal Agency Reviews.
- Develops policy and procedures for Section 4 Reviews.
- Identifies and maintains a list of professionals approved to complete Section 4 Reviews.
- **Supervisory Responsibilities**_
- Responsible for the overall direction, coordination and evaluation of this unit and the Education and Training Unit.
- Carries out supervisory responsibilities in accordance with SFNNC policies and applicable laws.
- Interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.

**Education & Experience**:

- Education and/or a combination of training and experience equivalent to graduation from a college or university of recognized standing.
- Experience working in child welfare required.
- As a guideline, a minimum of seven years of professional experience in progressively responsible career assignments.
- Excellent written and oral communication skills.
- The ability to effectively present information to top management, public groups and/or Boards of Directors.
- The ability to respond to common enquiries or complaints from customers, regulatory agencies, or members of the business community.
- Demonstrated interpersonal skills plus an ability to work well in team setting.
- Training and experience in both team and facilitation skills preferred.
- Demonstrated ability to use independent judgment and handle confidential matters discreetly.
- Ability to work effectively in a culturally diverse work group.
- The ability to communicate in an Aboriginal language is considered an asset.
- Must have demonstrated understanding of Indigenous culture and traditions.

**Other Requirements**:

- Must Provide Criminal Record Check and Child Abuse Registry Check.
- A valid Class 5 MB Driver’s License must have access to a reliable vehicle for business travel.

**CLOSING DATE FOR APPLICATIONS**:Thursday, March 13, 2023, at 4:30 p.m.**

Please submit your cover letter, resume, and three work related references to:
Human Resources

Southern First Nations Network of Care

200-200 Al

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