Key Account Manager, Clinics
2 months ago
The Company
At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.
With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.
Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you
The Opportunity
**Responsibilities**:
- Assess the overall clinic competitive environment and develop and execute a clinic strategic plan that is aligned to the overall organization’s strategy- Work with the sales team to conduct territory business reviews, aid in territory planning, and collaborate on key clinic initiatives- Negotiate, execute, and maintain all clinic account contracts, delivering a favorable ROI and margin for the business- Plan, forecast, monitor, and achieve clinic account business revenue and defined KPI targets- Facilitate and manage all clinic account payments including monthly reporting and clinic account communications- Develop and execute clinic channel promotional, educational and communication campaigns and POAs in partnership with cross-functional departments- Deliver internal company training and regular performance updates- Work with internal partners to continuously improve the customer onboarding and follow up experience to improve the customer lifetime value- Lead solution development and issue resolution efforts that best address customer needs, while coordinating the involvement of all necessary company personnel- Proactively engage total clinic account customers including owners, educators, and other staff regularly at the national and local level to maintain and enhance the relationship
Experience- 5+ years of account management and/or sales experience- A degree in a relevant field from an accredited college or university- Demonstrated tactical proficiency in developing strategic plans including market/targeting assessment, alignment with organizational objectives and KPIs- Strong leadership to lead and collaborate with a diverse group of cross functional partners- Demonstrated ability to build and maintain strong customer relationships- Excellent negotiation and problem-solving ability- Excellent project management skills- Excellent presentation and public speaking skills- Comfort with ambiguity and able to perform in a fast pace and changing environment- Working knowledge of cannabis and the cannabis industry and/or healthcare related industry an asset- Valid driver’s license- Proficient using MS Office- Fluency in French and English is an asset
Other Details
This is a full-time role based out of Ontario.
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