Site Support Specialist
2 days ago
Family-run for 50 years, KOTT Inc. is one of Ontario’s largest suppliers of residential construction products and services. Our more than 250 employees serve builders and contractors from four manufacturing and distribution locations in Ottawa and the GTA.
Our customers rely on our factory-built components for the quality - and speed of construction - of their new home builds. In this role, you have a huge impact on KOTT’s promise to deliver ‘on time, in full’. Your key responsibility is to focus on customer needs at all stages from ‘job sold’ to ‘delivery ready’. As KOTT’s eyes and ears on customer job sites, you will ensure that customer needs and timelines are always updated in our ERP system, and communicated to the KOTT teams responsible for design, production and delivery.
**What’s the opportunity?**
You appreciate the flexibility of being on the road and relish being part of a collaborative team. Your technical skills and customer service focus will be at the key to your success, with daily opportunities to demonstrate your ability to manage relationships and effectively communicate with internal and external stakeholders.
**Why join KOTT?**
- Group benefits plan - includes medical, dental & vision care
- Health & wellness flex spending account - $500/year
- Employee recognition program - $6000 in prizes awarded/year
- Community support - $100/year given to a community organization of your choosing
- KOTT Store - employees get 50% off branded clothing
- Paid uniforms for customer-facing employees
- Annual boot allowance for Operations employees
- Employee & Family Assistance Program - free counselling, self-help resources available 24/7
- Hiring referral bonuses - $250 for each successful hire you recommend
- Performance assessments held twice/year
- Employee & family events
- Five core values guide the way we run our business
- Occupational Health & Safety is a priority
- **Your day-to-day**_
- Build and maintain strong relationships with customers and subcontractors through regular communication.
- Understand customer & subcontractor needs and requirements.
- Set and manage realistic expectations based on customer, subcontractor, and internal stakeholder needs.
- Perform site visits to monitor construction status, oversee framing job schedules, manage lumber take-offs and updated truss delivery dates.
- Ensure framing subcontractors are informed of project timelines and on-site requirements.
- Collect essential site information to support KOTT delivery and CCR team.
- Keep the Bistrack Forecasting tool accurate and up-to-date, preparing and sharing forecasts with stakeholders.
- Conduct safety talks and inspections with framing subcontractors to ensure awareness of and adherence to safety protocols and best practices.
- Maintain a professional, customer-oriented approach to communication, addressing customer needs effectively.
**What you need to succeed**
- **Experience & Education**_
- Strong understanding of residential construction practices.
- Detail-oriented with strong customer service capabilities.
- Intermediate computer skills, with experience using ERP systems and Microsoft Office suite.
- **Skills & Qualifications**_
- Ability to read blueprints
- Ability to communicate in a clear and professional manner.
- Organized, with strong multitasking skills
- Proactive approach to accomplishing tasks.
- Skilled at fostering and maintaining relationships with customers.
**Applicants please note**
- Reliable transportation is essential as KOTT is not on a bus route
- Pay will be based on skills and experience
- You must be legally eligible to work in Canada
- KOTT Inc. is an equal opportunity employer
**Benefits**:
- Company events
- Dental care
- Extended health care
- Vision care
- Wellness program
Schedule:
- Monday to Friday
**Experience**:
- residential construction practices: 1 year (required)
- Customer service: 1 year (required)
- ERP systems and Microsoft Office suite: 1 year (required)
Work Location: In person
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