Implementation Manager

4 weeks ago

Oakville, Canada Euna Solutions Full time

**The Opportunity**

**The Challenge**

As the title implies, this role involves two major aspects: Implementation and Project Management. Through both sides of this role, you will be:
A PROBLEM SOLVER, A COLLABORATOR,
A TECHNICAL MASTERMIND, and A BUSINESS PARTNER.

**_
Part 1. Implementation Specialist_**

Lead public sector clients through every stage of product
implementation and use your analytical skills to determine gaps.

LEARN | TEACH | ANALYZE | PROBLEM-SOLVE | COMMUNICATE
- You will work directly with customers through all stages of implementation, analyzing business needs, recommending best practice, and ensuring smooth, on-time/on-budget completion of multiple concurrent implementations
- You will collaborate with clients to determine needs and make recommendations, taking detailed notes
- You will analyze existing budgeting processes, identify gaps and improvements to be built in the system to provide an efficient and comprehensive budgeting tool
- You will analyze client’s data, prepare for migration to Questica, load data from Excel using Questica Budget’s data load interface
- You will be a business partner to other departments in Euna, sharing your expertise

**_ Part 2. Project Manager_**

Manage multiple implementations and clarify timelines
while managing resolutions for clients.

ORGANIZE | PRIORITIZE | PROBLEM-SOLVE | COMMUNICATE
- You will ensure the orderly implementation of our products from end of sales process through to fully utilizing Questica’s budget products
- You will clarify timelines and mutual needs, track against plan - regular communications
- You will identify, assess, and prioritize implementation issues, managing to resolution - work internally to get the best result for your clients

**The Right Fit**

**_
Who You Are:_**

The role is multi-skilled, and you are not expected to start on day one with competence in all areas. Even if some but not all the skills, education, experience, and core competencies below resonate with you, you might be the right fit and we want to get to know you

**Education & Experience**
- You have a post-secondary diploma/degree or significant work experience, ideally in finance or IT systems

**Skills**:

- You are able to conduct data analysis and possess proficiency with Excel
- You have self-confidence and the ability to take the lead in a workshop environment
- You have superior oral and written communication skills; and are extremely well-organized
- You are able to work with managerial support but little oversight - you are assertive decision maker, self-starter
- You have the ability to balance multiple projects and deadlines, while maintaining high quality of work
- You are able to remain professional and courteous with customers at all times
- and you’re commercially savvy

**Nice To Haves**:

- Municipal / healthcare / education budgeting experience
- Process improvement and budgeting methodologies, specifically grant accounting, budget allocations, projections and forecasting
- Experience in helping clients deal with change
- Design and documentation of reports generated from relational databases - ability to author reports (SSRS or PowerBI) a significant plus
- Familiarity with Autotask, Asana, or similar software for project tracking and time management

Core Competencies: Communication, Learning-Oriented, Problem Solving, Independent & Team-Oriented, Technically-Savvy, Active Listening, Curiosity, Self-Confidence, Leadership, Analytical

**Location & Travel**

**What It's Like to Work at Euna Solutions**

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
- ️ Wellness days

What’s better than a long weekend? An extra-long weekend This summer let's begin and end the summer with an extra day on top of the long weekend (July and Sept) An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

Flexible time and remote work
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

**Benefits**:
Ask us for a copy of our health and dental benefits

Culture committee
Celebrate at every occasion with the culture team They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun

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