Client Care Coordinator

2 weeks ago

Kitchener, Canada Amplifon Full time

**About Us**:
Amplifon, a global leader in hearing care, is expanding in the Canadian market, and we are looking for the next generation of Client Care Coordinators who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our Client Care Coordinators are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.

**About the Role**:
As a **Client Care Coordinato**r, you change lives by empowering people to rediscover all the emotions of sounds. Reporting to Amplifon’s [Senior] Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities:

- Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit
- Manage the scheduling and confirmation of appointments for new and existing clients
- Prepare Hearing Care Professionals for client appointments by communicating relevant client information
- Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists
- Maintain accurate client database by ensuring that client records are updated regularly
- Create invoices for products and services rendered; process payments from clients and maintain accurate financial records
- Educate clients on Amplifon programs, products, and services and resolve client inquiries
- Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting clients with basic hearing aid maintenance and repairs, and proactively anticipating clinic and client needs
- Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards

**What we Offer**:

- Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
- Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
- Growth: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
- Impact: We help our clients rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.

**What You Need**:
**Education & Experience Requirements**
- High school diploma or equivalent 
- Diploma in business or medical administration is preferred 
- 2+ years of administrative experience, preferably in medical setting
- 2+ years of customer service experience 
- Knowledge of the hearing aid industry preferred 

**Required Skills**:

- Excellent oral and written communication skills in English
- Excellent interpersonal skills
- Able to build and maintain professional rapport with clients and colleagues
- Able to work independently, autonomously, and as a collaborative leader of a team
- Able to discern and maintain client confidentiality
- Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience
- Proficient with MS Windows and Office
- Experience with client database systems is preferred
- Knowledge of insurance and agency coverage for hearing care services is preferred

Physical/Mental Demands:

- Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices
- Able to move equipment up to 20 pounds.
- Frequently sitting, standing, walking, lifting and reaching
- Able to work on-site in the environment described above to perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

**Accommodations**:
joinus

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Administrative: 1 year (required)

Ability to Relocate:

- Kitchener, ON: Relocate before starting work (required)

Work Location: In person

  • Client Care Coordinator

    3 weeks ago

    Kitchener, Canada OSR Clinics Full time

    The Client Care Coordinator is responsible for all front desk duties at our London and Kitchener locations. The Kitchener office is open Monday and Wednesday, and London is open Tuesday and Thursday. Duties include answering telephones, checking patients in for appointments, calling clients to book appointments, billing, processing payments, typing reports,...

  • Client Care Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada OSR Clinics Full time

    The Client Care Coordinator is responsible for all front desk duties at our London and Kitchener locations. The Kitchener office is open Monday and Wednesday, and London is open Tuesday and Thursday.Duties include answering telephones, checking patients in for appointments, calling clients to book appointments, billing, processing payments, typing reports,...

  • Client Care Coordinator

    1 month ago

    Kitchener, Canada CB Canada Full time

    Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all. Our purpose is to make life accessible Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that...

  • Client Care Coordinator

    4 weeks ago

    Kitchener, Canada CB Canada Full time

    Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all. Our purpose is to make life accessible Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that...

  • Care Coordinator

    3 weeks ago

    Kitchener, Canada ParaMed Home Health Care Full time

    As a Care Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. **Why you’ll love working here**: - Celebration and Recognition programs - Full-time opportunities - Comprehensive health and dental benefit plans -...

  • Care Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada ParaMed Home Health Care Full time

    As a Care Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff.Why you'll love working here: Celebration and Recognition programs Fulltime opportunities Comprehensive health and dental benefit plans Education allowance...

  • After Hours Care Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada Bloom Care Solutions Full time

    JOIN one of the Canada's Top Growing Companies - we are excited to welcome you aboardBenefits:Remote work settingOngoing training and professional development opportunitiesRewarding work that makes a positive impact in the lives of othersSupportive team environment with opportunities for growthBloom is a growing Digital Health Technology and Services company...

  • After Hours Care Coordinator

    4 weeks ago

    Kitchener, Canada Bloom Care Solutions Full time

    JOIN one of the Canada's Top Growing Companies - we can't wait to welcome you aboard! Benefits:Remote work settingOngoing training and professional development opportunitiesRewarding work that makes a positive impact in the lives of othersSupportive team environment with opportunities for growth Bloom is a growing Digital Health Technology and Services...

  • Care Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:Care Coordinator - Mental Health (Hospital):REPORTS TO: Patient Services ManagerLOCATION: Home and Community Care Support Services Waterloo WellingtonOFFICE BASE: Cambridge Memorial HospitalSTATUS: Permanent, Part-TimeSCHEDULE:7 hours/day, prescheduled Monday-SundayUNION:ONAASSIGNMENT:0.5 FTEPOSTING #:23-O-028POSTING DATE:February 1,...

  • Client Care Coordinator

    2 weeks ago

    Kitchener, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Care Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:CARE COORDINATOR, GUELPH SOUTH COMMUNITYPOSITION TITLE: Care Coordinator, Guelph SouthCommunityREPORTS TO: Manager, Patient ServicesPOSITION STATUS: Temporary, Full-Time (up to 12 months)DIVISION / DEPARTMENT: Patient ServicesLOCATION:GuelphCOMPETITION NUMBER:23-O-068POSTING DATE:March 29, 2023CLOSING DATE:4:30 pm, April 5, 2023CARE AND BE...

  • Client Care Coordinator

    2 weeks ago

    Kitchener, Canada Amplifon Group Full time

    **Position Summary**:As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door, by...

  • Care Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:Care Coordinator - Complex Vulnerable, with a focus on Newcomer Health:REPORTS TO: Patient Services ManagerLOCATION: Home and Community Care Support Services Waterloo WellingtonOFFICE BASE: WaterlooSTATUS: Permanent, Full-TimeSCHEDULE:7 hours/day, prescheduled Monday-SundayUNION:ONAASSIGNMENT:1.0 FTEPOSTING #:23-O-095POSTING DATE:May 31,...

  • Client Care Navigator

    3 weeks ago

    Kitchener, Canada Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? **Vision Loss Rehabilitation Canada** is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified...

  • Client Care Navigator

    2 weeks ago

    Kitchener, Ontario, Canada Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists...

  • Client Care Coordinator

    3 weeks ago

    Kitchener, Canada Rego Realty Full time

    **Auto Rego Realty** Rego Realty is an unstoppable team in the Real Estate industry, leading in sales volume by selling a home every 12 hours and total sales volume of nearly $500,000,000 in 2021. We don’t leave anything to chance. That’s why we have 4 divisions that specialize in finding the property that meets your needs. Our team is composed of...

  • Coordinator/client Services Administratior

    7 days ago

    Kitchener, Canada McIntyre Group Full time

    **COORDINATOR/CUSTOMER SERVICE ADMINISTRATIOR** This position is an exciting opportunity for a Coordinator/Customer Service Admin to join our growing team at Ayrsonics Inc. Our team collaborates with architects and designers to provide solutions for acoustic and aesthetic needs. **Responsibilities**: This position is primarily responsible for order entry...

  • Client Service Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada Bayshore HealthCare Full time

    The Client Service Coordinator pre-screens all incoming orders, performs data entry of various types of orders and handles inbound customer service inquiries. The Client Service Coordinator will communicate with various parties both internally and externally regarding order details and status to provide quality products and service to home and community care...

  • Care Coordinator, St. Mary's Hospital Float

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:CARE COORDINATOR, ST. MARY'S HOSPITAL FLOAT (EH)POSITION TITLE: Care Coordinator, St. Mary's Hospital Float, Extended HoursREPORTS TO: Manager, Patient ServicesPOSITION STATUS: Permanent, Full-TimeDIVISION / DEPARTMENT: Patient ServicesLOCATION:WaterlooCOMPETITION NUMBER:23-O-079POSTING DATE:April 12, 2023CLOSING DATE:4:30 pm, April 19,...

  • Care Coordinator Float, Guelph General Hospital

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:CARE COORDINATOR FLOAT, GUELPH GENERAL HOSPITAL***POSITION TITLE: Care Coordinator Float, Guelph General HospitalREPORTS TO: Manager, Patient ServicesPOSITION STATUS: Temporary, Full-Time (up to 18 months)DIVISION / DEPARTMENT: Patient ServicesLOCATION:GuelphCOMPETITION NUMBER:23-O-087POSTING DATE:May 1, 2023CLOSING DATE:4:30 pm, May 8,...