After Hours Care Coordinator
6 days ago
JOIN one of the Canada's Top Growing Companies - we are excited to welcome you aboard
Benefits:
- Remote work setting
- Ongoing training and professional development opportunities
- Rewarding work that makes a positive impact in the lives of others
- Supportive team environment with opportunities for growth
Bloom is a growing Digital Health Technology and Services company focused on Improving Care Experiences.
Bloom facilitates better connections between individuals and healthcare professionals. We offer the chance for personal growth while advocating for higher compensation for your dedication and effort.
We are dedicated to supporting your success, acknowledging your high-quality, client-focused, and compassionate care.
We provide increased flexibility, improved working conditions, faster payments & enhanced communication.
Case Coordinator - After Hours
- Monday - Friday: 5am-9am or 5pm-1am
- Saturday and Sunday: 5am-9am, 9am-5pm, 5pm-9pm, 9pm-9am
- Mornings/afternoons/evenings on weekends
- Shifts will be a combination of the above hours
Qualifications
The primary qualifications for this position include:
- 1 year experience as a Care Coordinator for Government contracts (preferred)
- Proficiency in Customer Service and ensuring a positive customer experience
- Ability to multitask in a fast-paced setting
- Positive attitude towards colleagues, clients, patients, families, and care teams
- Readiness to work diligently, implement innovative ideas, and strive for excellence
Major Duties
- Coordinate Community Care + File Management
- Organize Care for families & loved ones with our exceptional Community Care Professionals
- Maintain regular communication with Field Staff and patients/families for a superior customer experience
- Utilize cutting-edge scheduling technology in the Home Health Care Industry
- Meet with the Home Care Manager daily for priority setting and progress updates
- Weekly discussions with Division Manager for progress updates and alternative suggestions
- Address client service needs in consultation with Home Support Supervisor; schedule employees accordingly based on client requirements and staff qualifications
- Ensure consistency in caregiver assignments and service coordination
- Monitor referrals and care assignments via advanced technology systems
- Collaborate with other Case managers, funders, or government programs as necessary
- Place clients' schedules in the system and maintain accurate scheduling information
- Assist with the supervision, recruitment, and orientation of Field employees
- Document all calls from field staff promptly and appropriately
- Assist in training and mentoring new staff members
- Follow up with clients post-shift to confirm compatibility
- Handle and document client and staff concerns while maintaining confidentiality
- Monitor technology platform for Care Pro efficiency and accuracy
- Provide timely and courteous responses to customer inquiries and needs
Training/Development
- Develop and update procedures as needed
- Adhere to the company's Mission
- Perform additional duties as required
- Identify strengths and weaknesses for self-improvement
General
- Report unsafe work conditions
- Create and update procedures as necessary
- Follow the company's Business Code of Conduct
- Adhere to company procedures diligently
Part-time hours
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