Copy & Print Centre Representative

2 weeks ago

Fort St John, Canada Staples Canada Full time

: 1167767

**Position Summary**:
The Copy & Print Centre (CPC) Representative offers knowledge to support copy and print clients, applies intermediate technical proficiency and understands the goals for each shift. Follows CPC processes and procedures and maintains operational integrity of CPC. Routes sales and production through appropriate channels and understands the unique needs of Business and Consumer clients. Has knowledge of solutions that meet the client’s needs and recommends products and services that support these needs. Maintains established client relationships by providing outstanding customer care.

***

**Primary Responsibilities**:

- Urgently responds to customers in queue.
- Provides accurate information to clients about CPC products and services, production capabilities, and order turnaround.
- Executes production tasks such as processing customer orders in an efficient, accurate manner and paying close attention to detail and instructions, and managing the project while following proper production procedures (set up, quality control, and finishing).
- Executes non-production tasks. This could include CPC online dashboard maintenance, CPC appearance standards, and maintaining supplies.
- Promotes the right production and sales channels that best support client needs.
- Assesses who the customer is and applies the right service principles.
- Refers high potential clients and more complex orders to appropriate CPC Associate
- Assesses the client's requirements and make recommendations that add value to the client's project.
- Asks the client if there's an upcoming project we can help them with.
- Follows all correct cash register operations, and properly secures company funds and physical inventory at cash stations.
- Has a complete understanding of all company policies and procedures related to their position, as outlined in the training checklist.
- Identifies and communicates suggestions for improvements in the CPC.
- Checks all sources of communication for information (white boards, bulletin boards, portals etc.).
- Maintains general cleanliness of CPC workstations, according to company standards.
- Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
- As per policy, required to have personal bags (parcels, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

**Basic**:

- Demonstrated selling ability.
- Comfort and knowledge working with print and finishing equipment would be an asset.
- Ability to resolve clients concerns in a diplomatic manner.
- Ability to engage clients in a friendly and professional manner.
- Capacity to communicate with clients effectively using a variety of mediums.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Preferred**:
**Experience**:

- 1-2 Years of Retail customer service is preferred.
- Prior experience in a retail/commercial printing environment an asset

**Education**:

- Working towards or successful completion of high school is preferred.

**Additional Information**:

- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- You are required to stand in a stationary position for periods of time. This would occur while working on various orders.
- You will be exposed to moderately disagreeable levels of noise generated by the copiers and the ringing of the telephone and internal paging system.
- A moderate amount of physical effort is required while stocking paper and copy supplies, you are capable of choosing when to stop and relax.

**Job** Retail Locations

**Location(s)** CA-BC-Fort St John

**Other Locations** Canada

**Schedule** Full-time

**Employment Statement

  • Copy & Print Centre Representative

    2 weeks ago

    Saint John, Canada Staples Canada Full time

    : 1212795 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Copy & Print Centre Representative

    3 weeks ago

    Fort Saskatchewan, Canada Staples Canada Full time

    : 1242885 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Copy & Print Centre Representative

    1 week ago

    Fort McMurray, Canada Staples Canada Full time

    : 1241072 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Copy & Print Centre Representative

    4 weeks ago

    St. Albert, Canada Staples Canada Full time

    : 1215515 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Copy & Print Centre Representative

    2 weeks ago

    St. John's, Canada Staples Canada Full time

    : 1217106 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Copy & Print Centre Lead

    2 weeks ago

    St. Albert, Canada Staples Canada Full time

    : 1246048 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Copy & Print Shop - Retail Associate

    2 weeks ago

    Fort Erie, Canada Beatties Full time

    **JOB TITLE**:RETAIL SALES ASSOCIATE / PRINT & COPY CENTRE **SUMMARY**: The individual in this position is responsible for providing the highest level of customer service and to assist in the daily operations of the retail environment. **GENERAL SKILLS** - Customer Service - Communication - Multi-tasking - Sales and product knowledge - Cash...

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Print Production Coordinator/customer Service

    7 days ago

    St. Catharines, Canada Dixon Ink Inc. Full time

    **Job Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will utilize your communication skills to address inquiries, resolve issues, and enhance customer satisfaction. If you...

  • Customer Service Representative

    6 days ago

    Saint John, Canada Staples Canada Full time

    : 1235820 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Guest Services Supervisor

    4 weeks ago

    St. Catharines, Canada Meridian Centre Full time

    _**Position Summary**_ As a front-line customer service member of the Box Office & Guest Services Department, the Guest Services Supervisor is responsible for training, coaching, and leading a team of 8-20 Guest Services/Entry Control Representatives in the assisting and directing of guests into and around the facility during events. Events can include...

  • Financial Services Representative Ii

    7 days ago

    Fort St. John, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Box Office Supervisor

    4 weeks ago

    St. Catharines, Canada Meridian Centre Full time

    _**Position Summary**_ As a front-line customer service member of the Box Office & Guest Services Department, the Box Office Supervisor is responsible for training, coaching, and leading a team of 4-10 Box Office Representatives in the selling of tickets for events. The Supervisor is responsible for the opening and closing of the box office, and will be...

  • Box Office Supervisor

    4 weeks ago

    St. Catharines, Canada Meridian Centre Full time

    _**Position Summary**_ As a front-line customer service member of the Box Office & Guest Services Department, the Box Office Supervisor is responsible for training, coaching, and leading a team of 4-10 Box Office Representatives in the selling of tickets for events. The Supervisor is responsible for the opening and closing of the box office and will be...

  • Customer Service Representative

    3 weeks ago

    St. Albert, Canada Staples Canada Full time

    : 1260038 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Education Assistant Specialist

    19 hours ago

    Fort St. John, Canada School District #60 (Peace River North) Full time

    Job Description:We are seeking a qualified and dedicated individual to fill the position of Education Assistant at Margaret Ma Murray Elementary School.The successful candidate will be responsible for working under the direction of the classroom teacher and various District personnel in providing care for students. This includes training provided by...

  • Hospital Chaplaincy Contract

    1 week ago

    Fort St. John, Canada Fort St John Ministerial Association Full time

    Location: Fort St John Hospital Time Requirement: 15 hours/week, 3 to 5 days /week Remuneration: $1500 per month for Hospital Chaplaincy Up to $100 can be reimbursed each month for incidental expenses Qualifications: **Education**: - Will have completed a Bachelors degree or higher in pastoral ministry or have significant training in a related field -...

  • Project Centre Sales Representative

    3 weeks ago

    Saint John, Canada Kent Building Supplies Full time

    **PROJECT CENTER SALES REPRESENTATIVE** **Are you looking to grow your career and knowledge in a fast paced, friendly, safety-oriented environment? Are you up for the challenge of elevating the customer experience through providing the best solution as a trusted partner for our customers?** **Project Center Sales Representatives** are sales professionals...

  • Guest Service Representative

    1 week ago

    St. Catharines, Canada BentallGreenOak Full time

    **Guest Service Representative** **St. Catharines | Pen Centre** **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial,...

  • Dispatch Clerk

    2 weeks ago

    Fort McMurray, Canada COVERALL UNIFORM LINEN AND MATS LTD Full time

    **Essential Duties and Responsibilities**: Under the supervision of the Transportation Administrator, the duties and responsibilities of the Dispatch Clerk include but are not limited to the following: - Preparing Field Representatives schedule according to the customers delivery needs. - Print cleaning tickets, file in the Driver books and perform the...