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Customer Success Analyst

4 weeks ago

London, Canada ZTR Full time

ZTR is looking for a driven and organized** Customer Success Analyst** to join the team This role's primary focus will be on developing, executing, and managing our program success services for major Railways.

**Help Promote Sustainability**

Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously. We help to minimize environmental impact through product innovations that reduce emissions and increase fuel savings. Our goal is to help our customers reach theirs.

**As the Customer Success Analyst, you will**:

- Manage and execute Customer Success Services for major, global railways.
- Collect, consolidate and analyze locomotive data.
- Plan and execute cadenced customer reviews, reporting to various stakeholders within client organizations.
- Perform and organize ongoing analysis to support program success.
- Assist in defining and growing success services to ensure consistency across programs and maximize client value.
- Support account management and sales efforts through strengthen relationships leveraging data to drive opportunities and account growth.
- Communicate voice of customer and industry to product management team.
- Work closely with engineering and technical services teams to support customer technical challenges and identify product opportunities.
- Plan and execute data driven product pilots.
- Work with key technical stakeholders to drive account success and product and service development.
- Work closely with the Market Development Team to ensure your expertise and knowledge is used for new product and service development.
- Present and promote Rail products and services through participation in Marketing, customer meetings, design reviews and proposal discussions as requested
- Drive recruitment and management of supporting cast as required to achieve outlined goals

**Minimum Qualifications**:

- Bachelors degree or equivalent within a relevant field
- 5+ years of Project Management/ Program Management
- 5+ years of related experience
- PMP designation is an asset
- Knowledge of railway industry and locomotives is an asset
- Knowledge of electronics, sensors, communication systems, industrial equipment and back office technologies
- Skilled in driving and managing strategies for product portfolios while working with internal and external stakeholders
- Strong analytical and research skills
- Proficient in managing and prioritizing projects under tight time and/or budget constraints
- Self-driven, innovative, customer centric
- Ability to work in a team and independently
- Excellent written and verbal communication skills, strong interpersonal skills
- Strong computer literacy skills in Microsoft Office, CRM and ERP systems
- Ability to travel up to 10% within the U.S and internationally

**Why Work at ZTR?**

Enter a workplace where you can take advantage of your skills and talents to make a difference both as an individual and as part of a high performance team. ZTR welcomes you to join an innovative environment where new ideas are encouraged; and extraordinary performance is rewarded.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place for driven people to make a difference in our company and within our customers’ organizations. You will have the ability to direct your own career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.
- ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence._

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