Customer Success Associate

5 months ago

London, Canada Trudell Medical International Full time

**Job Description**:
As a member of the Customer Success Team, you are genuinely interested in learning about the customers we serve, help in resolving their issues with a positive approach. Provide excellent service to customers by addressing inquiries and accurately processing orders.

**RESPONSIBILITIES INCLUDE**:
**CREATING CUSTOMER SUCCESS**
- Manage customer sales trends and actions and report out to sales and operations teams on customer success and opportunities
- Liaison between multiple internal departments to ensure customer needs are met, including order processing, customer set-up, customer feed-back and complaint processing
- Creatively solve problems presented by customers and follow the escalation process to obtain rapid support if issue cannot be resolved independently
- Accurately enter order information into the ERP System and interpret the ERP data to be able to correctly process an order
- Follow and document customer specific ordering processes: order acknowledgement, order processing and order completion
- Build relationships with customers to improve customer satisfaction

**ENABLE SALES AND MARKETING TEAM SUCCESS**
- Ensure marketing materials are made available to customers and sales team in a timely manner
- Engage customers on new promotions by rolling out promotional material through the existing communication channels
- Collect and feed-back customer comments and concerns to the marketing and sales teams
- Identify, reproduce, and document bugs for the I.T. team, to continuously improve the e-commerce platform

**INQUIRIES**
- Utilize social media tools to monitor and communicate the product/business story.
- Working effectively with Operations and Order fulfillment team to create simple, clear and timely communication related to customer orders, building trust for the company

**HEALTH AND SAFETY**

***
- Ensure compliance with relevant health and safety legislation, including the Workplace Safety and Insurance Act, the Occupational Health and Safety Act, etc.

**QUALIFICATIONS**:

- Degree or Diploma in International Business, Customer Service, Marketing, Accounting or a related field of study
- 3 years of experience in customer service or customer facing role working in a medical, or consumer product related field
- Worked in complex I.T. systems
- Experience solving significant customer problems
- Proficiency in writing and speaking French an asset
- Additional language ability considered an asset, e.g. Spanish, Dutch, Arabic etc.
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Ability to work with little or no direct supervision
- Ability to learn new computer software quickly
- Ability to multi-task and drive continuous improvement.
- Intermediate experience in MS Office (Excel, Work, PowerPoint, Outlook)
- At an applicant’s request, TMI will make accommodation to its recruitment process to meet the needs of applicants with disabilities._

LI-DB1 #LI-DNI

  • Customer Success Associate, North America

    6 months ago

    London, Canada Trackunit Full time

    Before you start reading the details, here are some highlights that we hope will spark your curiosity: - Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world. - Build and expand customer partnerships is at the...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Full time

    Salary: **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    15 hours ago

    London, Canada Be Wireless Solutions Full time

    **Job Summary** Are you passionate about delivering exceptional customer experiences? Be Wireless Solutions is seeking a Customer Success Manager to join our innovative team, helping clients optimize their operations with cutting-edge IoT solutions. **Responsibilities**: - Build and maintain strong client relationships. - Onboard and guide customers in the...

  • Customer Care Associate

    6 months ago

    London, Canada Boardwalk Full time

    Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...

  • Customer Experience Associate

    1 month ago

    London, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Experience Associate to join our team at beBee Professionals in London. The ideal candidate will possess a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.The successful candidate will be responsible for:Providing exceptional customer...

  • Customer Success Agent

    6 months ago

    London, Canada J.D. Power Full time

    **Title**:Customer Success Agent - P1 **Location**:Remote Canada **Reports To**:Customer Success Supervisor **J.D. Power** is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been...

  • Customer Experience Associate

    6 months ago

    London, Canada Scotiabank Full time

    Requisition ID: 162894 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    6 months ago

    London, Canada Scotiabank Full time

    Requisition ID: 187858 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **First Nations/Metis/Inuit - Customer Experience Associate** - Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act._ - While you must be an Indigenous person in order to...

  • Customer Experience Associate

    6 months ago

    London, Canada Scotiabank Full time

    Requisition ID: 187858 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **First Nations/Metis/Inuit - Customer Experience Associate** **_Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act._** **_While you must be an Indigenous person in...

  • Customer Service Associate

    5 months ago

    London, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Sales and Customer Service Associate

    3 weeks ago

    London, Canada Hertz Full time

    **Wage**:$18.00 per hour The **Sales and Customer Service Associate **consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. ability to provide world-class customer services and sales support. The responsibilities also include building rapport...

  • Customer Success Team Member

    3 months ago

    London, Canada Security ONE Alarm Systems Full time

    **Join Security ONE: Where Innovation Meets Protection** At Security ONE, we're not just another security company - we're pioneers of peace of mind. For almost half a century, we've been committed to safeguarding homes and businesses across Ontario, providing cutting-edge security solutions backed by unwavering reliability and exceptional service. **Our...

  • Customer Service Associate

    6 months ago

    London, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Customer Success Manager

    5 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...