Customer Success Manager

6 months ago

London, Canada ZTR Full time

**Join us in Advancing the Environmental Global Impact within the Rail Industry**

For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

**What You’ll be Doing**

Are you passionate about supporting a more sustainable future? Do you enjoy understanding the customer's needs and providing them with greener and more reliable solutions? Are you data-driven and results-oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solution for their issues with a smile, you’ll be the difference between customer experience being just average or an exceptional one.

As a Customer Success Manager, you will be a key player in helping our customer's achieve their business goals and successes through proactively driving product adoption, strategic planning, and the creation of best practices; all the while collaborating and fostering strong partnerships with our stakeholders and ensuring customer satisfaction by being the advocate of our customer's voices and the primary point of contact for our product services.

**_
This is a hybrid position that will require you to be in the office approximately 3-4 days per week, head office is located in London, Ontario._**

**Responsibilities include but are not limited to**:

- Creating strong relationships with existing stakeholders, and new customers.
- Be a strong voice of customers and an advocate for the Company.
- Analyzing metrics, and using metrics to build and present success plans, optimize current business practices and more
- End to end onboarding, and further sales interactions like post-sales, cross-sales, and upsales
- Work with cross-functional teams to solidify new and reaffirming partnerships

**Who you are**:

- 5+ years experience in Customer Success, Strategic Account Management or related occupation within the technology field
- Previous or current experience in the **Rail industry** would be an asset
- Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related fields
- Proven experience in leading complex projects with diverse cross functional teams and stakeholders
- Familiarity of project management concepts
- Affinity in working with customers and building relationships
- Profound understanding of current and upcoming technologies and trends
- Goals and success orientated, customer and team focused
- Excellent verbal and written communication skills
- Opportunistic and observant of customer's needs, and provides solutions with their values in mind
- Potential ability to travel internationally

**Why Choose ZTR?**

ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

ZTR is all about our people. That is why we value Diversity, Equity and Inclusion (DEI) within our organization. DEI is essential to our goal of creating a great place to work. We are committed to building a representative workforce and committed to equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.
- ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence._

  • Customer Success Manager

    1 day ago

    London, Canada Be Wireless Solutions Full time

    **Job Summary** Are you passionate about delivering exceptional customer experiences? Be Wireless Solutions is seeking a Customer Success Manager to join our innovative team, helping clients optimize their operations with cutting-edge IoT solutions. **Responsibilities**: - Build and maintain strong client relationships. - Onboard and guide customers in the...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Full time

    Salary: **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Manager

    6 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Customer Success Associate

    5 months ago

    London, Canada Trudell Medical International Full time

    **Job Description**: As a member of the Customer Success Team, you are genuinely interested in learning about the customers we serve, help in resolving their issues with a positive approach. Provide excellent service to customers by addressing inquiries and accurately processing orders. **RESPONSIBILITIES INCLUDE**: **CREATING CUSTOMER SUCCESS** - Manage...

  • Customer Success Agent

    6 months ago

    London, Canada J.D. Power Full time

    **Title**:Customer Success Agent - P1 **Location**:Remote Canada **Reports To**:Customer Success Supervisor **J.D. Power** is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been...

  • Customer Success Manager

    5 months ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Manager, Customer Success

    5 months ago

    London, Canada OEConnection Full time

    OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and...

  • Scaled Customer Success Manager, North America

    6 months ago

    London, Canada Trackunit Full time

    Before you start reading the details, here are some highlights that we hope will spark your curiosity: - Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world. - Build and expand customer partnerships is at the...

  • Customer Success Team Member

    3 months ago

    London, Canada Security ONE Alarm Systems Full time

    **Join Security ONE: Where Innovation Meets Protection** At Security ONE, we're not just another security company - we're pioneers of peace of mind. For almost half a century, we've been committed to safeguarding homes and businesses across Ontario, providing cutting-edge security solutions backed by unwavering reliability and exceptional service. **Our...

  • Customer Success Associate, North America

    6 months ago

    London, Canada Trackunit Full time

    Before you start reading the details, here are some highlights that we hope will spark your curiosity: - Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world. - Build and expand customer partnerships is at the...

  • Asics Apps

    6 months ago

    London, Canada ASICS Apps Full time

    ASICS Apps lives by ASICS’ founding philosophy, "Anima Sana In Corpore Sano” or “A Sound Mind in a Sound Body.” We believe in the positive benefits of movement and aspire for people all over the world to live healthful and happy lives in both body and mind. The ASICS Apps provide digital services and goods focused on helping runners and running...

  • Asics Apps

    6 months ago

    London, Canada ASICS Apps Full time

    ASICS Apps lives by ASICS’ founding philosophy, "Anima Sana In Corpore Sano” or “A Sound Mind in a Sound Body.” We believe in the positive benefits of movement and aspire for people all over the world to live healthful and happy lives in both body and mind. The ASICS Apps provide digital services and goods focused on helping runners and running...

  • Asics Apps

    6 months ago

    London, Canada ASICS Apps Full time

    ASICS Apps lives by ASICS’ founding philosophy, "Anima Sana In Corpore Sano” or “A Sound Mind in a Sound Body.” We believe in the positive benefits of movement and aspire for people all over the world to live healthful and happy lives in both body and mind. The ASICS Apps provide digital services and goods focused on helping runners and running...

  • Inbound Sales and Customer Success Representative

    5 months ago

    London, Canada Carmina Design Co Full time

    We are seeking a passionate, driven person to take the role of inbound sales and customer success representative. Working under our Head of Sales, you’ll join our team selling our clothing design and manufacturing services, guiding our clients from first contact through to successful shipment of their garment. In this role, you will be responsible for...

  • Client Success Manager

    6 months ago

    London, Canada The Strategy Inn Full time

    **Company Description** Strategy Inn is an end-to-end brand marketing agency and branding company in Canada with a multidisciplinary team. Our services include market research, corporate design, logo design, brand activation, media planning, digital advertising and strategy, content creation, and web design. **Role Description** This is a Part-time,...

  • Manager, Learning Development

    4 weeks ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 15 **About Western**: **About Us**: As part of the Student Experience portfolio, the Learning Development & Success (LDS) team offers resources and supports to all undergraduate and graduate students at Western. Learning Specialists help students cope with the demands of post-secondary...