IT Support Technician

1 week ago

Georgetown, Canada Communications and Power Ind. Canada Inc Full time

**Shaping the future through innovation and discovery**

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, aid in the treatment of cancer, assist in diagnosing medical conditions, support and protect soldiers, sailors, and pilots, empower scientific discoveries and space exploration, help ensure the safety of imported foods and materials, and much more.

CPI is headquartered in Palo Alto, California and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

**This is a full-time contract position (6 months) that has the potential of becoming a permanent full-time regular benefitted position based on performance.**

***YOUR DAY TO DAY**:

- We are seeking a talented individual for an IT Support Technician who will be primarily responsible for deployment, implementation, and support of the desktop and end-user environment. The person in this role will work closely with the Datacenter and Network teams to integrate software efficiently and effectively into the desktop image, package software with MECM/SCCM, update desktop image builds on an ongoing basis, and provide hands and eyes support for local servers, switches, routers, firewall._

**YOU WILL BE ACCOUNTABLE FOR**:

- Support in asset management activities of company owned workstations
- Troubleshoot and diagnose system problems, recommend solutions, and perform preventative maintenance functions as required
- Supporting workstation repair and hardware maintenance
- Participate in creating and implementing company IT standards and compliance metrics
- Management and support of mobile devices via MDM systems such as Intune and Microsoft Endpoint Manager
- Work with customers and Cybersecurity team to design, develop and implement modern security solutions leveraging Windows Defender, Intune, Ivanti and Carbon Black
- Help support the Cybersecurity, IT SOX (Sarbanes Oxley Act), and ISO9001 procedures
- Supporting multifactor authentication technologies including RSA and MS Authenticator

**YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE**:

- College diploma or Microsoft Certified Systems Engineer MCSE certification or other equivalent training
- 1-3 years of relevant experience
- Working knowledge of Office 365, VPN technologies, BitLocker, Cybersecurity Tools, Networking, Microsoft Server and Desktop Operating Systems, hardware and multifactor authentication technologies.
- Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships
- Excellent verbal and written communication skills as well as business acumen
- Strong problem solving skills
- Ability to perform well in team environment, with staff at all levels, to achieve business goals

**SECURITY**:

- **Must meet all CGP and ITAR requirements**:
**WHAT WE OFFER**:
Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more

**WHO WE ARE**:
We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

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