Csr (Customer Service Representative) - Stanstead

3 weeks ago

Stanstead, Canada Cosentino North America Full time

WHAT ARE WE LOOKING FOR?

**Representative** located in **Stanstead, QC** who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

WHAT YOU WILL DO

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.
To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner. Our Customer Service Representatives always put themselves in our customer’s shoes and advocate for them when necessary.

As a Customer Services Representative you will be handling different responsibilities:
Responsible for developing and maintaining customer relationships by overseeing different operative responsibilities.
Processing, monitoring, and following up on customer purchasing orders.
Ensuring effective service and administrative support to customers by providing material delivery information and following-up on the order status, informing actively customers and the sales team in case of discrepancies.
Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
Creation of invoices and corrections, if necessary, as well as returns of material.
Scheduling visits to the showroom, leading material views & reservation of specific material.
Solving customer issues from the order to delivery and maintaining customer account receivables.
Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force.
Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
Logging attending to daily visitors and events, recording each visitor/event into
SalesForce.
Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any stock issues that may arise to help them achieve and exceed sales targets.
Other tasks upon request of the manager.

WHAT YOU NEED TO SUCCEED

EXPERIENCE

Required
3+ years of experience in Customer Service.
2+ years of experience with invoicing and order entry.
Desired:
Customer Service experience in construction, manufacturing, distribution, or related industry experience

EDUCATION
Required:
High School Diploma/GED
Desired:
College degree

KNOWLEDGE
Required:
Computer literacy to a relatively high standard: outlook, excel, word.
Desired:
Use of SAP, ERP, or order system

SKILLS
Required:
Excellent customer service skills, and experience working directly with end customers within a fast-moving and dynamic organization.
Ability to multi-task and work in an extremely fast-paced environment.
Exceptional customer-facing and interpersonal skills, both written and verbal.
Advanced written and verbal communication skills in both French and English - Only in Canada.

PREFERRED BEHAVIORS
Required:
Self-confidence
Flexibility
Initiative
Safety oriented
Passion
Respect towards others

WHAT WE DO OFFER

You will join a company:
With an international mindset and presence in 100+ countries.
With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

ABOUT COSENTINO

At COSENTINO, our purpose is to inspire people through innovative and sustainable spaces.

With a presence in more than 100 countries and 5 continents, our business keeps growing consistently in all geographies. as well as career opportunities for talented people like you.

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits
Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Retention bonus
- Signing bonus

Ability to commute/relocate:

- Stanstead, QC J0B 3E0: reliably commute or plan to relocate before starting work (required)

**Expe

  • Careers-banner

    2 weeks ago

    Stanstead, Canada Stanstead College Full time

    Are you passionate about human resources management and do you want to hold a generalist position and be THE go-to person for Stanstead College personnel? If you are known for your ability to build trust and work proactively, and you are fluent in English and French, we would like to meet you! Stanstead College invites you to join its large family on a...

  • Careers-banner

    21 hours ago

    Stanstead, Canada Stanstead College Full time

    Qualifications: - Possess or be eligible for a Quebec teaching certificate or equivalent - Have demonstrated innovation in classroom teaching, including integration of new technologies - Asset - experience in an independent school setting **François-Olivier David** Human Resources Advisor - Employeur majeur de la région de Stanstead depuis sa fondation...

  • Faculty-2023-24

    5 hours ago

    Stanstead, Canada Stanstead College Full time

    Qualifications: - Possess or be eligible for a Quebec teaching certificate or equivalent - Have demonstrated innovation in classroom teaching, including integration of new technologies - Asset - background in Advanced Placement - Asset - experience in an independent school setting **Sarah Gaulin** - Human Resources Advisor *** **Enseignant(e)...

  • Kitchen Worker

    3 weeks ago

    Stanstead, Canada Stanstead College Full time

    **Kitchen Worker** Stanstead College is looking for a Kitchen Worker to work at the school’s cafeteria. **Responsibilities**: - Prepare the set up for the meals - Perform the service during the distribution of meals - Ensure the maintenance and cleanliness of the cafeteria **Requirements**: - Demonstrate thoroughness and versatility - Ability to work...

  • Careers-banner

    1 week ago

    Stanstead, Canada Stanstead College Full time

    Stanstead College is looking for an Arena Attendant at the Pat Burns Arena. This position reports to the Arena Supervisor. Responsibilities: - Operate and maintain the Zamboni (training offered on the job). - Perform minor maintenance and painting repairs. - Perform janitorial duties to maintain a clean facility. - Maintain a safe environment for all...

  • Kitchen Assistant

    2 weeks ago

    Stanstead, Canada Stanstead College Full time

    We are looking for a kitchen assistant to work on evenings and weekends at the school’s cafeteria. **Responsibilities**: - Serve meals to Students and Staff, ensuring impeccable customer service - Clean the kitchen and dining hall and other work areas - Perform other duties to assist cooks and kitchen staff **Requirements**: - Demonstrate thoroughness...

  • Faculty-2023-24

    8 hours ago

    Stanstead, Canada Stanstead College Full time

    **Job Summary** Reporting to the Arena Manager, the Arena Attendant operates the Zamboni, performs minor maintenance and repairs, ensures facility cleanliness, and maintains a safe environment. The role also involves providing customer service and assisting arena users as needed. **Responsibilities** - Operate and maintain the Zamboni (training offered on...

  • Sales Representative

    2 weeks ago

    Stanstead, Canada ROCK OF AGES CANADA INC. Full time

    **SALES REPRESENTATIVE** Location: Stanstead Position to be filled: Effective now Reporting to the Director, Commemorative Sales, North America, the Sales Representative is responsible for maintaining a close relationship with our existing customer base and developing new partnerships in the Canadian market. **Key Responsibilities**: - Implement various...

  • Faculty-2023-24

    2 weeks ago

    Stanstead, Canada Stanstead College Full time

    Stanstead College is looking for a full-time cook for the school’s cafeteria. This is a full-time, permanent position, starting in May. The schedule consists of evening shifts as well as weekends. Responsibilities: - Manage food preparation, service, and cleaning in assigned section. - Maintain high food presentation standards with executive chef. -...

  • Coordonnateur Des Programmes D’été

    2 weeks ago

    Stanstead, Canada Stanstead College Full time

    **Coordonnateur des programmes d’été** - Responsabilités_ - Superviser, gérer et créer des budgets pour tous les programmes d’été. - Coordonner les mises à jour du site Web, des brochures, des médias sociaux et du marketing avec l’équipe des communications. - Négocier avec les agents à commission. - Coordonner tous les aspects logistiques...

  • Receptionniste (H/F)

    3 weeks ago

    Stanstead, Canada Municipalité de Stanstead-Est Full time

    La municipalité de Stanstead-Est est une petite municipalité de 660 habitants dans la belle région de l’Estrie et tout près des frontières Canado-Américaines. - **Description de l’emploi**_ Sous l’autorité du directeur général, la ou le titulaire du poste offre un service à nos citoyens par l’entremise de différentes tâches...

  • Customer Service Representative

    24 hours ago

    Stanstead, Canada Couche-Tard Full time

    3 Chemin De Fairfax, Stanstead, Quebec J0B 3E0 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $17.25 (prime incluse**) Salaire de nuit: $17.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur presque...

  • Business Manager

    2 weeks ago

    Stanstead, Canada Phelps Aide Phelps Helps Full time

    **Business Manager - Maternity Leave Replacement** Job type: Contract - Maternity Leave Replacement, 35 hours per week Timeline: April 2025 - April 2026 Location: Stanstead, Quebec Language requirements: Bilingual, French and English **About Phelps Helps** Phelps Aide Phelps Helps is a non-profit organization offering educational and career support to...

  • Caissier(ère), Service à La Clientèle

    2 weeks ago

    Stanstead, Canada Familiprix Stanstead Full time

    **Poste de jour seulement** Daytime only** Assurer un service acie rapide et courtois. Principales responsabilités - Effectuer des transactions avec les clients - Emballage des commandes de prescriptions - Maintenir la propreté du comptoir caisse - Offrir un excellent service à la clientèle - Organisation du triage des commandes de...

  • Service à La Clientèle

    21 hours ago

    Stanstead, Canada Granit Design inc. Full time

    Stanstead, moins loin qu’on le pense! Pas de petits chemins, pas de lumières, belle autoroute tout le long, 20 minutes sur l’autoroute 55 sud !! Beaucoup de possibilité d'avancement. Ton développement des compétences est important pour nous, vient cultiver ton potentiel avec nous! Le chargé de compte s'assure du bon déroulement des projets, de la...

  • Éducateur(Trice) Remplaçante à L'enfance

    2 weeks ago

    Stanstead, Canada CPE Chapeau de Paille Full time

    **Description de l'entreprise** CPE Chapeau de Paille situé à Stanstead en Estrie, est un service de garde qui est passionné de la petite enfance depuis plus de 30 ans. Une équipe dynamique, vouée au partage, à la collaboration, au respect d'autrui et la complicité parents-éducateurs(trices). **Description du poste** Le CPE Chapeau de Paille...

  • Faculty-2023-24

    2 weeks ago

    Stanstead, Canada Stanstead College Full time

    **Responsibilities** - Assisting in all aspects of the enrollment process for all summer camps - Assisting in all aspects of hockey camp preparation, set-up and coordination - Responding to prospective student inquiries in a timely manner - Representing the school at recruitment events - Handling incoming individual registration for all camps - Booking...

  • Responsable Administratif-ve

    2 weeks ago

    Stanstead, Canada Phelps Aide Phelps Helps Full time

    **Responsable administratif-ve - Remplacement de congé de maternité** Type de poste : Contrat - Remplacement de congé de maternité, 35 heures par semaine Durée : Avril 2025 - Avril 2026 Lieu : Stanstead, Québec Exigences linguistiques : Bilingue, français et anglais **À propos de Phelps Aide** Phelps Aide est un organisme à but non lucratif...

  • Temporary Warehouse Worker

    3 weeks ago

    Stanstead, Canada Cosentino North America Full time

    **WHAT ARE WE LOOKING FOR** **WHAT WILL YOU DO** We are looking for a warehouse worker to assist us in our warehouses (Natural Stone Slab Yard), in order to increase our efficiency and improve customer satisfaction. As a warehouse worker, your daily tasks include preparation of merchandise, receiving and processing incoming stock and materials, loading and...

  • Préposé(E) Au Service à La Clientèle

    2 weeks ago

    Stanstead, Canada Couche-Tard Full time

    3 Chemin De Fairfax, Stanstead, Quebec J0B 3E0 **Préposé(e) au service à la clientèle** **Salaire (jour et soir) : 17,25$/h (incluant prime**)** **Horaire **:Temps plein ou temps partiel de jour ou soir (à déterminer selon les besoins et vos disponibilités) **Pourquoi tu devrais choisir l’un de nos dépanneurs**: - Ambiance familiale; - **...