Counter Service Rep

7 months ago

Burlington, Canada NOVALEX INC. Full time

**Counter Service Representative - Auto Parts and Supply**

Be a part of an energetic, growing, and competitive team in the Auto Parts Industry

Novalex Auto Parts Inc. is a leading brand in Auto Supply, and we are looking for automotive supply enthusiasts who enjoy helping others and have a desire to grow in the industry. Our company is a key player in the After-market Auto Supply sector currently with 2 locations and expanding.

As a Counter Service Representative, you will be the frontline associate to customers, helping with their auto maintenance/repair needs, offering solutions and products, and providing the best service that will build strong customer relationships. Your role will be essential in business development and helping the business grow.

You will
- Provide customer support to retail customers in person and on phone
- Assist other Novalex workshops with information on products and supply when needed
- Provide information to customers about warranties, pricing, parts quality, delivery times, payment methods and other info requested by customers.
- Analyze and provide remedies for problem areas related to customer service, product availability, pricing, and deficiencies.
- Introduce new products as opportunities arise
- Handle product delivery and shipping paperwork as required.
- Keep detailed records of all inquiries and service recommendations
- Work closely with purchasing department on inventory availability and pricing.
- Support office staff with administrative tasks and reports
- Keep the front desk organized and tidy
- Participate in product and sales training and internal meetings as required
- Perform other related duties as needed

We will
- Offer competitive compensation and bonus opportunity
- Provide a positive workplace ensuring safety and respect
- Provide current and up to date product/sales training
- Provide advancement opportunities within the organization

**Requirements**:

- Keen interest in Auto Supply sector
- Minimum 1 year experience in the automotive parts industry, or equivalent college diploma in Automotive
- Knowledge of automotive operating systems, including electronic catalogue lookup
- Solution oriented with a result driven mindset
- Strong written and verbal (telephone) communication skills
- Positive attitude and high energy level
- Strong negotiating and problem-solving skills
- Ability to be flexible and adapt to change
- Ability to plan, organize and prioritize work
- Ability to respond to inquiries in a timely and efficient manner
- A desire to learn

Novalex Auto Parts is an equal opportunity employer. We are committed to and value a diverse and inclusive workplace for all, recognize contributions of all diverse backgrounds, abilities and experiences to help service all communities.

Regular full time - 40 hours per week

Reporting to Store Manager

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