Vice President of Operations

2 weeks ago

Greater Toronto Area, Canada Terracap Management Inc Full time

**POSITION**: Vice President, Operations

**DEPARTMENT**: Operations

**REPORTS TO**: Chief Operating Officer

**DIRECT REPORTS**: Operations Team - Administrators, Facilities and Property Managers

**SALARY**: $170,000 - $200,000 per year

**LOCATION**: 100 Sheppard Ave, E., North York

**COMPANY BACKGROUND**

The Terracap Group of Companies is a private equity real estate group based in Toronto. Our diverse portfolio encompasses over 4 million square feet of real estate across North America. The portfolio includes multi-residential, mixed use, hospitality, retail, and office as well as future development lands. Terracap delivers notable value enhancement through strategic acquisitions / investments, professional property & asset management, development, construction management, leasing and related services. Terracap’s investors represent some of the top-tier business leaders and high net worth families in both Canada and the United States.

**OVERVIEW**

Reporting to the Chief Operating Officer (COO), the Vice President, Operations will oversee all operations in Canada (British Columbia, Alberta, Saskatchewan, Ontario and Quebec) and the United States (Texas, Florida, Kansas / Missouri). This role provides leadership, direction and support to all operations team members, including Property Administrators, Facility Managers and Property Managers.

This position is based in Toronto at the Company’s head office location.

**JOB SUMMARY**

The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in the Company, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the Company, while ensuring that that the objectives of Terracap Management Inc. (Company) relating to tenant and employee relations, revenue enhancement, labour management, property operations, net operating income and financial returns are achieved.

**KEY RESPONSIBILITIES**
- Assist in the establishment and achievement of the Company’s short-term and long-term objectives to maximize financial returns.
- Implement and communicate the strategic direction of the Company's operations division.
- Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
- Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
- Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the Company's vision.
- Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
- Review and approve cost-control reports, cost estimates, and staffing requirements for projects.
- Implement and oversee tracking plans for the operating and capital budget preparation, including presentations and monitoring.
- Present periodic performance reports and metrics to the COO and other leadership.
- Maintain knowledge of emerging technologies and trends in operations management.
- Perform other related duties as assigned.

**Executive Team Participation**:

- Participate in bi-weekly executive team meetings, draft agendas prior to the meeting in collaboration with the COO, chair the meeting and take notes for future reference.
- Participate in all investor meetings, reviewing agendas and meeting notes prior to distribution.
- Collaborate on creative projects, including but not limited to website content and other marketing initiatives.
- Head office space management including maintenance required, floor plan reorganization, seating configuration, policies and protocols.

**Portfolio Responsibilities**:

- Asset management meeting organization and oversight for meetings held once a month to discuss portfolio, currently structured as three meetings held on the 2nd, 3rd and 4th Mondays of each month to include operations, executive and any other pertinent department.
- Manage property operations to achieve budgeted financial results.
- Review property results on a monthly and quarterly basis and provide analysis as required.
- Ensure rents and other receivables from tenants are collected in accordance with lease terms.
- Assist with budgeting and year-end recoveries.
- Cost management of operating expenses.
- Develop and maintain building procedures and supervise building operations.
- Assist with the leasing and marketing of vacant spaces.
- Assist with the implementation of new programs, and ensuring policies and procedures are followed.
- Conduct property inspections.
- Ensure high levels of tenant satisfaction through development of strong tenant relationships.
- Manage litigation process for any actions underway and initiate litigation as required o

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