Customer Care Clerk

2 months ago

Strathmore, Canada Town of Strathmore Full time

**Full Time - 6 Month Term (35 Hrs/Week)**

**Competition TOS2024-29**

**Strathmore is hiring**

Are you passionate about helping others and making a positive impact in your community? The Town of Strathmore is on the lookout for a vibrant and dedicated **Customer Care Clerk** to be the welcoming face and helpful voice for our residents and visitors. In this exciting role, you’ll be at the forefront of our community, ensuring every interaction is positive and impactful. If you love connecting with people, solving problems, and creating exceptional experiences, this is the perfect opportunity for you

**Why Strathmore?**

Strathmore is a growing, vibrant, welcoming community that is recognized as a regional hub for business and recreation. Continued investment in recreation facilities, parks, projects, commercial revitalization, and community programming provides an exceptional quality of life for our residents, visitors and staff.

**Job Perks**:

- Opportunity to attend team building events
- We are supportive - we believe in creating a supportive environment where individuals feel encouraged, empowered and uplifted
- Free access to town recreation facilities
- Be part of an exceptional team that champions a supportive and dynamic culture

**Position Summary**:
Reporting to the Administrative Supervisor, this position will work as part of a team to provide optimal and efficient accounting and administrative support for the Town Office. This role will assist with the functions of the finance and administrative team in order to ensure exemplary service is provided to internal departments, as well as to external customers and clients.

**Duties will include but are not limited to**:

- Provide customer assistance at the Town Office front counter ensuring all required paperwork, forms, etc. are forwarded to the appropriate department
- Provide elite customer service in answering all incoming calls and routing them to the appropriate contact, along with supporting or redirecting all in-person inquiries
- Receive, sort, and distribute daily mail and deliveries
- Prepare, collect, and reconcile daily cash receipts
- Assist the Utilities and Tax Departments with various duties when needed
- Manage ordering of office supplies, ensuring inventory is in stock for all department and Town needs

**We are looking for individuals who demonstrate**:

- Detail focus with an organized approach and ability to prioritize tasks
- Positive attitude with a commitment to providing exceptional customer service
- Can work independently as well as cooperatively in a team environment
- Excellent interpersonal and communication skills
- Comprehensive understanding of financial processes and reconciliations including strong numeracy skills and high level of accuracy
- Strong diplomacy, relationship-building, and customer service skills
- Excellent time management skills

**Application**:

- The Town of Strathmore thanks all applicants for their interest; however, only those selected for an interview will be contacted._
- This posting is intended as a summary of the primary responsibilities and qualifications for this position. The job ad is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future._

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Expected hours: 35 per week

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Strathmore, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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