Hotel Front Desk Clerk

3 weeks ago

Strathmore, Canada Wheatland Hotel Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Wheatland Hotel. As a Front Desk Hotel Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • 1 to less than 7 months of experience
  • Or equivalent experience
Work Environment:

The Front Desk Hotel Clerk will work in a fast-paced environment with a focus on providing excellent customer service. The ideal candidate will be able to work under pressure, maintain attention to detail, and be able to stand for extended periods.

What We Offer:

We offer a competitive salary, opportunities for professional growth, and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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