Wish Coordinator

4 months ago

Vancouver, Canada Make-a-Wish Full time

**Wish Coordinator**

**"The best prescription I've ever given is a wish."**
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
- **What is Your Biggest Wish?**

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? **If so, Make-A-Wish is for you**

Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

**“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”**
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
- **What's In It For You?**
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day

**MISSION, VISION AND VALUES**

Our** mission** is, together, we create life-changing wishes for children with critical illness.

Supported by our** vision** to grant the wish of every eligible child.

Our **values** are Child-Focused, Integrity, Impact, Innovation, and Community.
- **Where You Come In**

We are looking for a **Wish Coordinator** to join our team at Make-A-Wish Canada. Reporting to the Sr Manager, Mission Advancement, the Wish Coordinator is responsible in managing the wish granting process from initial contact with the Wish Family, to the delivery and follow up of wishes. This position is also responsible for proactively maintaining existing relationships and seeking out new referral sources to ensure continued growth in the granting of wishes.

This position safeguards the interests of the Foundation and the Wish Families by following established procedures and guidelines as set out in the Wish Granting Policies and Procedures and by their supervisor.

This role is located in **Vancouver **and is a **full-time, permanent, hybrid position.**
- **What You Will Do**
- Researches, plans, coordinate, execute and follow up on wishes with Wish Families, ensuring the integrity of all wishes is met.
- Reviews all travel packages to ensure that tickets and vouches are correct and distribute travel packages to Wish Families according to best practice and reviews travel wish package in detail with Wish Families as needed.
- Collaborates with internal departments to assist with development and/or coordination of material for wish stories.
- Communicates with Wish Families and required resources such as; National Office, suppliers, sponsors, donors and community liaisons to ensure the execution of wishes (e.g., travel, items).
- Develops and assists with on-going engagement opportunities for Wish Families and the Foundation.
- Develops and maintains relationships with volunteers to ensure that they abide by Wish Granting Policies and Procedures.
- Creates and generates data for reports and ensures all reporting is up-to-date.
- Collaborates with the Senior Manager, Mission Advancement in identifying opportunities for development and growth in wish referral sources.
- Proactively identifies, visits and establishes relationships with new referral sources including physicians, social workers, nurses, educators and others.
- Represents the Foundation and is a spokesperson at various meetings and events as required.
- Establishes and maintains a network of external relationships with medical and health professionals, suppliers, referring organizations and community liaisons to assist in the granting of wishes.
- Other duties as assigned.
- **What You Bring**
- Post-secondary education in a related field or an equivalent combination of education, training, and experience.
- 2-3 years of experience in an administrative role with demonstrated experience in multi-tasking in a fast-paced environment.
- Experience working with children and youth aged 3-18 would be an asset.
- Understanding of basic medical terminology related to child illnesses would

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