Manager, Process Owner

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Process Owner - Fraud Operations

**What is the opportunity?**

As Manager, Process Owner, you will be part of the Centre of Expertise team for one or more streams of Fraud Operations. You will collaborate with our Four Disciplines to deliver 'best in class' solutions that maximize efficiency, automation and operational and financial controls, while achieving world class client experience. You will govern the assigned stream’s policy and procedures to ensure accuracy, relevance and Global Risk Management (GRM) requirements are met. You will be accountable for the delivery and execution of process owner goals and objectives, while managing against business and change plan, operational/risk mitigation and enhancing the client experience with full alignment to Fraud Management business objectives and Our Collective Ambition.

**What will you do?**
- First point of contact for process workflow opportunities and interdependencies for production and/or maintenance/development projects/initiatives.
- Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness.
- Understands full impact of end to end business process and balances converging forces of superior client experience and business results accordingly.
- Accepts and successfully executes change while supporting employees through proactive communication, issue resolution and effective decision-making.
- Responsible for clear, concise and accurate creation/maintenance of detailed process documentation.

**What do you need to succeed?**

**Must have**:

- 3+ years progressive experience in Fraud Management.
- 2+ years progressive leadership experience.
- Demonstrated knowledge of tools and techniques for planning, monitoring and controlling initiatives.
- Demonstrated prioritization and coordination skills with the ability to work to multiple deadlines.
- Process mapping experience and knowledge of Microsoft Visio 2013 or later version.
- Able to work a set day shift Monday - Friday, and flexible to work occasional late shifts in support of a 24/7 working environment.

**Nice-to-have**:

- Lean Six Sigma methodology, PMP or Prince2.
- Investigative analysis experience.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive and high-performing teams
- Opportunities to building close relationships with clients

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO, CAN-QC-MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-02-10-08:00

**Application Deadline**:
2023-02-25-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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