Customer Service Supervisor

3 weeks ago

Aurora, Canada Summerhill Market Full time

_NEW STORE OPENING SPRING 2023 IN AURORA_

**Cashier**

**About Us**:
Summerhill Market is a boutique grocery store chain in Toronto that specializes in scratch-made prepared foods and on-trend ingredients. Our stores go above and beyond a typical grocery store by offering an extensive rotating selection of ready to eat gourmet meals, freshly baked goodies, and curated hard to find groceries.

We are looking for talented individuals to join our growing team and help elevate our brand to the next level. Summerhill Market is an industry trend setter, and we are looking for individuals who are passionate about food and customer service.

Summerhill Market is looking for a **Front-End Supervisor** to lead the Customer Service team at our **Aurora** location.

**Duties & Responsibilities**:

- Oversee day to day Front-End operations including: offering exceptional customer service, sharing product knowledge with customers, recommending product add-ons, general bookkeeping/cash management and handling customer escalations;
- Merchandising product displays at the Front-End;
- Optimizing sales and service through direct customer interaction as well as providing coaching and management of their team’s sales and service tasks;
- Handle product damages and credits according to company policy;
- Meet with upper management on a regular basis and provide information and advise on any department issues including staffing issues, customer issues, merchandising opportunities and forecasting;
- Human resource management, including: hiring, training and the handling of any disciplinary issues that may arise;
- Supporting the coordination of product demos;
- Must be able to work any and all shifts, working a varied schedule in order to have the best overview of department operations. This means the ability to work weekends & holidays, openings & closings as necessary;
- Maintaining Health and Safety Standards as defined under the Health and Safety Act
- Additional duties as required

You are also responsible for:

- Operating the cash register, computers, payment processing equipment and scanners in the store, as well as itemize and total the purchases made by customers
- Completing all sales transactions and maintaining proper cash handling at POS registers with accuracy
- Rectifying price discrepancies
- Processing exchanges, refunds, and credits
- Maintaining cleanliness of your work area
- Assisting in floor moves, product display, maintenance, and store housekeeping
- Being a team player and helping your team members as needed
- Adhering to all company policies, procedures and practices including signing, pricing, and loss prevention

**Skill Requirement**:

- Passion for food - you are a true foodie at heart
- Dedication to delivering an exceptional Customer experience - you love our customers as much as we do
- Being an effective and positive communicator - having great listening skills patience and knowing how to de-escalate challenging situations
- 2 years+ of customer service or cash management experience in a grocery store setting is preferred. Leading by example and being an effective team player
- Experience with handling cash, and operating a register/POS (Point of Sale System) is an asset
- A Food Safety Handlers Certification is an asset
- Flexible availability to work morning, evening and weekend shifts with the ability to accommodate various shift coverage on short notice
- Comfortable standing for extended durations of time
- High school diploma or equivalent preferred

**Perks**:
If this sounds like the role for you, we offer some pretty cool perks
- Weekly pay
- Awesome employee discount
- Flexible schedule
- Employer paid benefits for all full-time employees
- Dynamic workplace culture that promotes collaboration, internal training/development, diversity & inclusion and recognizing, rewards & celebrates employees
- Easily accessible locations
- Complimentary work swag (your Summerhill Market work shirts are provided)

**Equity Statement**:

- At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or any other characteristic protected by local law. Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate._
- The purpose of this document is to provide a general summary of essential responsibilities for this position and is not an exhaustive list. Duties, assignments, and other responsibilities may differ for similar positions based on business needs of each location._

**Job Types**: Full-time, Permanent

**Benefits**:

- Store discount

Schedule:

- 8 ho

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