Customer Service Representative

4 weeks ago

Aurora, Canada BMO Financial Group Full time

15252 Yonge Street Aurora Ontario,L4G 1N4

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    1 month ago

    Aurora, Canada AppleOne Full time

    This Customer Service Representative Position Features: • Straight day shift • family oriented facility • Comfortable lunch room • Great Pay to $42K Immediate need for customer service representative seeking We are currently looking for a talented customer service representative who can provide excellent customer service, follow up up on...

  • Customer Service Representative

    3 weeks ago

    Aurora, Canada Hollister Incorporated Full time

    **We Make Life More Rewarding and Dignified** **Location**: Ontario **Department**:Secure Start **Summary** The customer service representative processes sales orders, credits, and returns to customers who directly order product from Hollister, including business-to - business (B2B), direct to consumer (DTC), hospitals, Veteran Affairs. Assist in the...

  • Storage Customer Service Representative

    3 weeks ago

    Aurora, Canada U-Haul Full time

    **Storage Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service ensuring...

  • Customer Service Representative

    5 days ago

    Aurora, Ontario, Canada Hollister Incorporated Full time

    We Make Life More Rewarding and DignifiedLocation: OntarioDepartment:Secure StartSummaryThe customer service representative processes sales orders, credits, and returns to customers who directly order product from Hollister, including business-to- business (B2B), direct to consumer (DTC), hospitals, Veteran Affairs. Assist in the support of sales initiatives...

  • Customer Service Representative

    3 weeks ago

    Aurora, Canada The Piano Studio Full time

    **The Piano Studio** The Piano Studio is a vibrant music school with two locations, in Newmarket and Aurora. We combine a passion for excellence and solid fundamentals with the belief that making music should be fun! We believe that everyone can learn to enjoy making music. We enjoy a positive and fast-paced working environment. We are looking for a...

  • Storage Customer Service Representative

    4 weeks ago

    Aurora, Canada U-Haul Full time

    Location: 51 Industrial Pkwy N, Aurora, Ontario L4G4C4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s...

  • Storage Customer Service Representative

    5 days ago

    Aurora, Ontario, Canada U-Haul Full time

    Location: 51 Industrial Pkwy N, Aurora, Ontario L4G4C4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's...

  • Storage Customer Service Representative

    3 weeks ago

    Aurora, Canada U-Haul Full time

    Location: 51 Industrial Pkwy N, Aurora, Ontario L4G4C4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s...

  • Customer Service Representative

    4 weeks ago

    Aurora, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to join our growing team out of our Aurora location. **Key Responsibilities**: Answering phones and entering information into the Fleetmind system for resolution Relaying information to residents (Not always a pleasant conversation) Sorting route sheets for the upcoming week Data entry of...

  • Customer Service Representative

    3 weeks ago

    Aurora, Canada GFL Environmental Full time

    GFL Environmental is looking for a part time Customer Service Representative to join our growing team out of our Aurora location. **Key Responsibilities**: - Answering phones and entering information into the Fleetmind system for resolution - Relaying information to residents (Not always a pleasant conversation) - Sorting route sheets for the upcoming...

  • Summer Customer Service Representative

    4 weeks ago

    Aurora, Canada LCBO Full time

    Location Address: 1 Henderson Drive, Aurora Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province...

  • Customer Service Representative

    4 weeks ago

    Aurora, Canada Summers and Smith Cooling & Heating LTD Full time

    Customer Service Representative (Summer Position - Start May 1st 2024) **Compensation Range**:$17/Hourly 40 hours **Hours**:Monday-Friday 8:00am-4:00pm **Position Overview**: We are currently seeking an enthusiastic and motivated individual to join our team as Summer Customer Service Representative. As a vital member of our customer service team, you will...

  • Csr Customer Service Representative

    7 days ago

    Aurora, Canada TWO MEN AND A TRUCK Full time

    **TWO MEN AND A TRUCK® the largest franchised moving** **company in the world,** is NOW HIRING for a lead sales position. **What We Offer**: - Bi-weekly pay - Paid training. - Great working environment. **Responsibilities**: - Explaining our services to - Potential and current clients. - Listen to client's requests to - Accurately assess their packing,...

  • Customer Relations Representative

    3 weeks ago

    Aurora, Canada Dina Constantinou Insurance Agency Full time

    Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading! We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service-related tasks, to ensure our...

  • Customer Service Representative

    2 weeks ago

    Aurora, Canada BMO Financial Group Full time

    15252 Yonge Street Aurora Ontario,L4G 1N4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 weeks ago

    Aurora, Canada BMO Financial Group Full time

    668 Wellington St East, Unit C Aurora Ontario,L4G 0K3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Aurora, Canada Farm Boy Inc. Full time

    Company Description At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments. As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that...

  • Customer Service Representative

    4 weeks ago

    Aurora, Canada Parkers Cleaners Full time

    Serving Customers,Doing Laundry, Light duty end of shift cleaning, **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $16.00-$17.00 per hour Flexible Language Requirement: - French not required Schedule: - 4 hour shift Ability to commute/relocate: - Aurora, ON: reliably commute or plan to relocate before starting work...

  • Customer Service Representative

    24 hours ago

    Aurora, Canada Parkers Cleaners Full time

    Serving Customers,Doing Laundry, Light duty end of shift cleaning, **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $16.00-$17.00 per hour Flexible Language Requirement: - French not required Schedule: - 4 hour shift Ability to commute/relocate: - Aurora, ON: reliably commute or plan to relocate before starting work...

  • Customer Service Representative

    4 weeks ago

    Aurora, Canada Parkers Cleaners Full time

    Serving Customers,Doing Laundry, Light duty end of shift cleaning, **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $17.00-$18.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - French not required Schedule: - Day shift - Evening shift Supplemental pay types: - Overtime pay Ability to commute/relocate: -...