Customer Service Agent

2 weeks ago

Winnipeg, Canada Bouygues Energies and Services Canada Limited Full time

At Bouygues Energies and Services we aim to foster work environments that are client focused, results-orientated and collaborative. Bouygues Energies & Services is a leading provider of Facility Management services to a range of clients across Canada and, through our parent company, globally. Our Canadian projects include the government, aviation industry, and healthcare and entertainment sectors with contract duration ranging from short term to 28 years. With our sister company, Plan Group, we have significant reach into all asset classes. Our offices include Vancouver, Winnipeg, Montreal, Ottawa and Toronto.

We take pride in providing partnerships with our clients, providing facility management and energy solutions. Whether creating modern and imaginative work spaces, enhancing carbon and green performance, or delivering high quality facility services, we will bring our imagination, energy and technologies to deliver a unique client experience that creates tangible value and benefit to our clients and partners.

Our core values of safety, integrity, commitment, helpfulness, results, team work, empowerment, innovation and honesty contribute to our family-orientated Bouygues culture and we are committed to hiring people who are leadership focused, team-centered and pride themselves to take ownership and are accountable.

This is a unionized role with the Public Alliance Service of Canada (PSAC) and all wages and benefits are determined as per the Collective Bargaining Agreement.

Reporting to the Lead Agent, the Pass Office Agent will be responsible for the following duties and responsibilities:

- Prepare, issue, validate and amend the Restricted Area Identification Card (RAIC) program for employees and others;
- Receive and review applicant's documentation for accuracy and completeness;
- Evaluate requests for passes and permits based on client and Company protocol;
- Act as the first point of contact for individuals entering the Pass Office with inquiries, concerns or complaints;
- Provide support and education to individuals seeking access/clearance;
- Maintain a high level of knowledge in all relevant pass and permit practices, policies and procedures;
- Maintain a high level of confidentiality when processing personal or sensitive information;
- Escalate appropriate incidents to the management team, such as when a person or Company withholds payment or when a person or Company has been denied access;
- Complete a variety of reports; such as the daily/shift report, occurrence reports and other required logs.

Thank you in advance for your time and interest, however, due to a high volume of applicants we will only be calling short-listed applicants.

At Bouygues, our employees contribute by fully expressing their attributes, skills and personalities, and grasping the opportunity to grow as individuals and to help the company grow. That is why we work hard to identify and uncover our talented employees, developing their potential by empowering them and putting their talents to use.

You will be joining a great family orientated culture, combined with a competitive compensation package. We offer an excellent benefit program, a matching RRSP program, and many other employee perks.
If we have just described your ideal employer, we would love to meet you.

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