Office Production Advisor

3 weeks ago


Regina, Canada Taylor Motors Full time

Taylor Auto Body Office Production Advisor is the technical knowledge between the front office and the production floor. Strong communication is required between shop production and office administration. Understanding of estimating software, repair procedures, and insurance policies is required. Great customer service skills are needed to properly explain the repairs and process’s that take place when their vehicle is in for repair. Maintaining good relationships with outside sublet vendors as well as insurance damage appraisers and adjusters is necessary. Office production reports to the Auto Body Manager.

Office Production Advisor's main responsibilities include but are not limited to:

- Balance repair order, match invoice to estimate to ensure repair is complete prior to vehicle delivery. Balance bottom line repair orders.
- Attaches all appropriate documentation and submits for final sheet to be run.
- Schedules return work for back ordered missing parts, comebacks, etc.
- Verifies supplement approvals and rejections, works with damage appraisers for supplemental repairs that are needed.
- Works with insurance adjusters to review and extend rental provisions.
- Assisting administration in keeping work orders current as well as updating Auto Scheduler.
- Assists customers with complaints and concerns, works to fix any issues that they have.
- Temporary Position


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