Branch Manager Assistant

3 weeks ago

Montréal, Canada BMO Financial Group Full time

288 rue Saint-Georges St-Jerome Quebec,J7Z 5A6

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing bound

  • Crew Member Copper Branch

    3 days ago

    Montréal, Canada Copper Branch Robert-Bourassa Full time

    COPPER BRANCH CREW MEMBER - DOWNTOWN As a Copper Branch crew member, you will create the Copper Branch Experience for our customers by providing exceptional customer service, serving quality and healthy meals and drinks, and by maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with the...

  • Branch Manager

    4 weeks ago

    Montréal, Canada Nour Private Wealth Full time

    Job description **BRANCH MANAGER FOR INTEGRATED DEALER (IIROC, MFDA, INSURANCE, RIA (US)** OPPORTUNITY To accommodate our continued growth and success, we are seeking the role of a full-time individual with previous experience at an IIROC dealer member. The position requires an experienced, detail-oriented individual with strong process, communication...

  • Assistant Branch Manager Trainee

    1 month ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Branch Manager

    3 days ago

    Montréal, Canada National Bank of Canada Full time

    **Your role** A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank's strategic vision, while allowing your team to develop...

  • Assistant Branch Manager, Scotiamcleod, Montreal

    4 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 182941 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Assistant Branch Manager, Scotiamcleod, Montreal

    4 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 182941 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Branch Manager

    1 month ago

    Montréal, QC, Canada EightSix Network Inc Full time

    Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Montreal. Profile: Our client sells both products and service contracts in the field of heavy equipment. We are looking for a hands-on branch manager who will manage the sales and service side of the business. Your primary role will be to sell...

  • Assistant Branch Manager

    1 month ago

    Montréal, Canada BMO Financial Group Full time

    630 boul Rene Levesque Ouest Montreal Quebec,H3B 1S6 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Assistant Branch Manager, Trainee

    1 month ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable...

  • Branch Operations Assistant

    2 days ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Branch Manager

    4 weeks ago

    Montréal, Canada Beacon Roofing Supply Full time

    Montreal, QC, CA**Beacon Building Products Canada is one of the top 3 roofing & building supply companies in North America and currently operates 18 branches across Canada. Beacon specializes in the sale of commercial and residential roofing products, waterproofing and air barrier products and roofing systems to professional contractors and...

  • Assistant Branch Manager Ii

    1 month ago

    Montréal, Canada TD Bank Full time

    410447BR Retail Banking - Management Chateauguay, QC June 19, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Assistant Branch Manager Ii

    1 month ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Branch Manager

    4 weeks ago

    Montréal, Canada Brandt Full time

    **DUTIES & RESPONSIBILITIES**: - Achieve sales growth and profitability in all areas of the branch. - Manage and develop all employees in the branch with the goal of building a motivated and successful workforce that is focused on the long-term success of the company, customers, and employees. - Provide feedback and input into future opportunities and...

  • Branch Manager

    2 days ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision,...

  • Branch Manager

    1 month ago

    Montréal, QC, Canada EightSix Network Inc Full time

    Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Montreal. Profile: Our client sells both products and service contracts in the field of heavy equipment. We are looking for a hands-on branch manager who will manage the sales and service side of the business. Your primary role will be to sell...

  • Branch Operations Manager

    4 days ago

    Montréal, QC, Canada EightSix Network Inc Full time

    Our client is a market leader in the distribution of batteries and battery accessories . They are looking for a Branch/Operations Manager for their facility in Laval . The Laval branch requires a leader who is professional, motivating, positive and possesses an appreciation for the importance of efficient and effective operations and solution-driven...

  • Branch Lead

    1 month ago

    Montréal, Canada Chit Chats Full time

    Company Description Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to...

  • Branch Lead

    4 weeks ago

    Montréal, Canada Chit Chats Full time

    Company Description Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to...

  • Branch Operations Manager

    1 week ago

    Montréal, QC, Canada Reimer Associates Inc. Full time

    Our client is a market leader in the distribution of batteries and battery accessories. They are looking for a Branch/Operations Manager for their facility in Laval. The Laval branch requires a leader who is professional, motivating, positive and possesses an appreciation for the importance of efficient and effective operations and solution-driven outcomes....