Expeditor - Global Parts & Service

3 weeks ago


Winnipeg, Canada MacDon Industries Ltd Full time

**PURPOSE and SCOPE**:
Reporting to the Warranty Services Manager, the Expeditor is responsible for developing and implementing a new cross-functional shipping shortage and damage process for both Wholegoods and Parts. The Expeditor will play a key role in ensuring all Shipping Shortage and Damage claims are resolved in a timely manner, and that all claims are logged and communicated with Operations leadership for root cause investigation and improvement to prevent future occurrence.

**RESPONSIBILITIES**:

- Lead the development and implementation of new ‘shipping shortage and damage’ process(es) for both Wholegoods and Parts across all global teams (factory to field)
- Work within JDE and other internal systems to process claims and transact part transfers and no charge shipments
- Act as a hands-on expeditor and parts runner within Winnipeg as needed to ensure timely shipment of parts to dealerships
- Pro-actively communicate claim status with dealers and territory representatives (Marketing, Parts, and Product Support)
- Work closely with other departments and/or functions within MacDon (e.g. Engineering, Warranty, Product Support, Parts, Shipping, Manufacturing, Materials and Marketing, etc.) to ensure root cause investigations and process improvements are tracked, prioritized, and implemented
- Develop, monitor, analyze and communicate regular reporting to all stakeholders
- Other related duties as assigned

**QUALIFICATIONS**:

- **We are looking for an engaging self-starter seeking new opportunity within MacDon to demonstrate their problem solving abilities and leadership potential.**:

- Experience within a manufacturing organization preferred.
- Strong relationship management skills (ability to network throughout our organization)
- Excellent written and verbal communication skills (engaging external and internal customers)
- Possess creative and critical thinking skills and reliable problem-solving ability
- Valid Manitoba driver’s license
- Educated and/or experienced in process improvement and/or project management is an asset
- Technical knowledge of our product and/or industry knowledge is an asset
- Several years of relevant cross-functional experience within MacDon is an asset

Schedule:

- Monday to Friday

Work Location: In person


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