Base Operations Skyride Operator

3 weeks ago

North Vancouver, Canada Northland Properties Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Skyride Operator

**Location**: North Vancouver

**Department**: Base Operations

**Reports to**: Manager, Mountain Operations

**Role Status**: Full time - Seasonal

ABOUT US
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**ESSENTIAL JOB FUNCTIONS**:

- Maintaining safe and efficient operation of the Grouse Mountain Skyride system
- Providing excellent customer service to all guests
- Welcoming and informing guests of daily activities and upcoming events through a brief narration about Grouse Mountain history, geography, and points of interest viewable from the Skyride
- Logging detailed Skyride traffic statistics and relaying the information to appropriate personnel
- Checking and scanning tickets and/or passes before boarding the Skyride
- Maintaining housekeeping standards for Grouse Mountain Base area and Skyride terminals as well as all surrounding grounds and buildings
- Maintaining a clean work environment, including cleaning/disinfecting of Skyride terminals, tram Cabins, and other Base Operations facilities (proper PPE will be provided).
- Other duties as required

SUPERVISORY RESPONSIBILITY
This position reports directly to the Manager, Mountain Operations, with no direct supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES
- Possess excellent customer service skills
- Ability to communicate orally in public with a clear and audible speaking voice
- Ability to address large groups of guests
- Ability to work on Skyride at heights
- Ability to react quickly; good judgment
- Ability to work independently as well as within a team

WORKING CONDITIONS

Skyride Operators perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time.

COMPENSATION AND BENEFITS

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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